Manager Customer Service

STEVE PRYOR

*** ******** ***** ******** ****, GA 31324 912-***-****

***********@*******.***

http://www.linkedin.com/pub/steve-pryor/16/80a/227

CORE COMPETENCIES

.Total hiring process- screening, interviewing, selecting, on-boarding

.Turnover reduction planning and implementation

.Employee Relations investigations

.Succession planning

.Knowledge of FLSA, FMLA, ADA, and COBRA

CAREER HISTORY

Human Resources and Operations Manager Macy's Savannah, GA 2006-2010.

Responsible for all HR and Operations functions. Partners with the General

Manager to lead the store in all areas.

.Triple crowned for 2009, my store was the only store of 12 in the district

to achieve sales, service, and credit goals for the year.

.Improved Associate Behavior Customer Service score 3 years in a row.

.Improved turnover in 2007, 2008, and 2009: 60% in 2007 to 27% in 2009.

.Earned the 2007 Regional Impact Award.

.Achieved Seasonal hiring goals three consecutive years, hiring 60-90

associates in a 5 week period.

.Outperformed the district on Open Jobs in 2008 and 2009.

.Achieved highest EFCA prevention rating, 3+, on a 0-3 scale in Fall of

2009.

.Honored to be a member of the HR Council 2007-2008, covering a variety of

HR policies for 220 stores.

.Responsible for resolving all Employee Relations issues in a 160 associate

building.

.Consultant for 9 executives on Performance Management issues.

.Builds relationships with managers to help assure all business objectives

are met.

.Captained the region's roll-out of the new Executive Appraisal in spring

2008.

.

Store Manager and HR / Operations Manager Selma AL Belk/McRae's 2004-

2006.

Responsible for all HR and Operations functions. Partners with the General

Manager to lead the store in all areas.

.Awarded 2004 Regional Store of the Year.

.Achieved lowest voluntary turnover in region.

.Successfully transitioned all associates to new terminal system.

.Responsible for the hiring process.

.Achieved store payroll budgets and calculated department actual vs budget.

.Ensured store housekeeping and maintenance standards are met.

.Successfully transitioned store during re-Grand Opening.

.Significantly improved store's instant credit performance.

.Developed and implemented shortage reduction plan, leading to a .5%

improvement.

.Educated all associates on their new compensation plan..

Personnel and Operations Manager Kohl's Trussville, AL 2003- 2004.

Responsible for all HR and Operations functions. Partner with the General

Manager to lead the store in all areas.

.Met all new store expenses and pre-opening hiring goals.

.Maintained associate roster by department and identified staffing needs.

.Scheduled 100-110 associates, based on workload, sales, availability, and

budget.

.Ensured housekeeping standards were met.

.Led the interviewing, hiring, and training of 187 initial associates.

.Supervised the processing and replenishment teams.

Assistant Manager Bed, Bath, and Beyond Birmingham AL 2000-2003.

CVS Pharmacy Fairfield AL and Hoover AL 1997-2000.

EDUCATION

B.B.A. in 1991. Valdosta State College. Valdosta GA

References available upon request.

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