Customer Service Manager
Resume:
Debra J. Jenkins
Macungie, Pa *****
email: abivy3@r.postjobfree.com
Resume
OBJECTIVE
My goal is to use my management and people skills to benefit the
company that I would represent. I am a strong team player who
approaches life and business in a friendly, professional manner.
EMPLOYMENT
Bear Creek Mountain Resort & Conference Center Dec, 2006 to
Jan, 2009
The Spa at Bear Creek
Director: Barbara Hare, 717-***-****
Position: Assistant Manager (Jan, 2008 - Jan, 2009)
General Management: As Assistant Director I was responsible in
all daily aspects of managing the Spa, including scheduling of
employees and clients, vendor set up, product ordering,
inventory management, employee hiring, issue resolutions,
management meetings and payroll. I also had an active role in
marketing and promoting the Spa services and monthly specials.
Experienced in Siriusware, Salon Iris, Microsoft Windows and
Office.
The Inn at Bear Creek
Manager: Rebecca Day 610-***-****
Position: Front Desk and Reservation Center (Dec, 2006 - Jan,
2008)
Front Desk: Customer Service responding to phone calls, took
reservations, processed credit card information pertinent to
guests stay, greeted guests and checked guests into the Inn. I
assisted guests by offering directions and ideas for day trips
to areas of interest and gave tours of the Inn. In addition I
checked out the guests upon their departure ensuring they had a
pleasant experience during their stay.
Call Center (Reservations): I developed the start up processes
for the new call center and successfully got this actively
running for taking guest reservations. In addition I staffed
and trained new employees on the phone system, phone etiquette
and reservations.
Experienced in Microsoft Windows and Office; Telephone Systems.
Once the Spa opened I moved to the Spa Management position noted
above.
Debra Jenkins
Page 2
Pathways Holistic Center May, 2005 to Nov,
2006
Owner: Sherry Wachter 610-***-****
Position: Office Administrator
As Office Administrator I had oversight of all office
operations. I scheduled employees and patients, greeted and
prepped patients and processed patient billing. Other tasks
included ordering of products, managing inventory, setting up
vendors as well as sales of products. I also assisted the owner
in holistic classes and promotional events.
Experienced in Microsoft Windows and Office
Prior experience included self-employment for approximately 20
years.
REFERENCES
Barbara Hare (P.T. Ski Instructor, Retired from Spa)
Years known: 3
Debbie Trimmer (Real Estate Appraiser)
Years known: 25
Steve Bennet (Massage Therapist)
Years known: 3
Mary Ann Heil (Real Estate Investor, Business Owner)
Years known: 10
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