Customer Service Development

Tonya Miner

*** ***** ******, *********, **

717-***-**** ********@*******.***

OBJECTIVE: To obtain an administrative or customer service position where I can use my

education and skills. I have very strong customer service and people skills. I have a lot of

experience in computer as well.

EDUCATION:

South Hills School of Business & Technology August 2008-September 2010

Associate in Specialized Business degree-Administrative Professional

GPA: 3.56

Graduated with honors and ranked second in my program

EXPERIENCE:

INTERNSHIP-SCHEDULING COORDINATOR

TUSCARORA INTERMEDIATE UNIT 11 CAREERLINK-Lewistown, PA June-September 2010

Greet visitors at reception desk and answer questions

Answer telephone calls in a friendly and courteous manner

Log purchase orders and invoices and file accordingly

Take and deliver messages

Sort, process, and deliver mail

Handle confidential information

TEACHER AIDE

PANDA PRESCHOOL-Lewistown, PA October 2005-May 2006

Assisted teacher with children

Communicated children’s progress

Produced monthly newsletters and lesson plans

Attended events and trainings

CUSTOMER SERVICE ASSOCIATE

WALMART-Lewistown, PA October 2000-August 2005

Operated registers

Assisted customers

Performed transactions on computer

COMPUTER SKILLS:

Microsoft Office Suite 2007 (Access, Publisher, Excel, Outlook, PowerPoint, Word)

Adobe Creative Suite (Photoshop, InDesign, Dreamweaver)

Microsoft Windows XP, Vista, 7

Internet Explorer

HONORS:

Dean’s List

Guest speaker at South Hills events

Named Associate of the Month at Walmart, November 2004

REFERENCES AVAILABLE UPON REQUEST

Child Development Associate Credential (CDA), May 1996

Employee of the Month at Mifflin County Child Development (SUMCD), October 1996

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