Customer Service Real Estate

Deborah Richter

**** ***** ****** ***** *****, Murray Utah 84107

Email: ****************@*****.***

Phone: 801-***-****

Executive Summary

With nearly 30 years experience in Customer Service and Product Development

Life Cycle, I offer strength in planning, problem solving and

communication. I am an experienced team player, skilled at organizing

complex projects, defining priorities and delegating tasks. I work well in

a high pressure environment and bring a demonstrated record of high

performance standards including attention to detail, schedules, deadlines,

budgets and most of all quality work.

Signature Group Real Estate, Midvale, Utah

Realtor April 2006 -

August 2008

Performed the functions of both a Buyers and Sellers Agent, specializing in

residential property sales.

. Ran MLS email campaign for prospects

. Developed the needed rapport with Buyers and Sellers to build trust

. Successfully negotiated Real Estate Purchase Contracts between Buyers

and Sellers

. Ensured clients had clear understanding of the contracts entered into

. Networked neighborhoods to educate homeowners concerning the Real

Estate market

. Held Open Houses to market active listings for homeowners

First Health Group Corporation/Coventry Health Care, Salt Lake City, Utah

Supervisor of Corporate Test February 2000-

February 2006

Oversaw the training and management of 19 Software Testers in multiple

locations. Responsible for resource allocation and problem resolution,

while ensuring timelines, quality work and project deadlines were met.

Responsible for the tracking and reporting of all projects to upper

management while ensuring internal processes were followed.

. Promoted to Supervisor of Corporate Test after 7 years service with

First Health Strategies/First Health Group

. Effectively resolved difficult situations between colleagues and

projects

. Responsible for establishing and adjusting workloads to meet

production schedules

. Designated team leaders to oversee projects and lead a team to

successful implementation

. Participated in design specification meetings

. Responsible for tracking and reporting all projects progress to upper

management and conveyed on a weekly basis.

. Key player in developing the methodology and flow of software code

promotions

. Responsible for training and cross training Testing Team

. Developed and administered colleague reviews bi-annually

. Successfully coordinated with outside auditors for provision of needed

documentation to pass the Sarbanes Oxley Audit to meet industry

requirements

First Health Strategies

Software Tester August 1993 - February

2000

Performed Black Box, Unit, System, Integration, Boundary, and Functional

Testing for the First Claim software.

. Awarded the position of Project Test Team Lead for both the Y2K

project of First Claim and the Unified Claims System

. Successfully evaluated business requirements, attended Design

Specification Meetings, and worked directly with Business Users to

gain a good understanding of business needs

. Effectively developed and directed software system testing procedures

and documentation, submitted, tracked and validated defects using the

PVCS Tracker

. Achieved proficiency at writing and delivering Test Cases and Test

Plans to meet the User specifications

LIBRA Corporation, Salt Lake City, Utah

Customer Support/Marketing December 1978 - August

1993

Responsible for phone support to the CPA Industry for the Client Write-

Up/General Ledger Software Applications. Supported the National Dealer

network via lead generation through cold calling, phone support and

assisted in closing the sales.

. Awarded position of Lead Trainer to the National Dealer Network and

Arthur Anderson Consultants

. Successfully directed end-users through the initial installation & day

to day use of the LIBRA Software via telephone

. Served in key position as liaison between corporate and Amerisource

. Served as lead facilitator and organizer for the annual National Sales

meeting

. Responsible for testing, documenting and verifying year-end procedures

for producing W2s and 1099s

. Responsible for training new Support Reps on the CPA Industry and 'how-

to' support the industry

. Executed product feature and 'how-to' presentations to the Dealers

Users Groups

Additional Activities and Training

Stringham Real Estate, Time Effectiveness, Stress Management, STQE Star

West Conference

Microsoft Office Suite (Excel, Word, Outlook)

PVCS Tracker

MLS

MLS Email Campaign

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