Customer Service Administrative Assistant

***** ******* **

Bruno, MN *****

1-651-***-****

Robin C. Mallette

Qualifications

Administrative Support Specialist with 11 years of experience supporting a

vast array of business functions within government service, therefore

acquiring and maintaining a wide variety of transferrable skills including:

Accounts Payable Correspondence (Written and Observations &

Oral) Prioritizations

Accounts Receivable Customer Service Organization Skills

Analyzing Data Database Management Payroll Processing

Auditing Detail Orientation Policy Review & Development

Budgeting Documentation Processing Problem Solving

Classification of Records Evaluating Providing Insight

Comparison of Data/Records Identifying Cause & Effect Record Maintenance

Relations

Compiling of Data/Records Inventory Control Staff Development

Confidentiality Compliance Medical Transcription Surveying Organizational

Needs

Coordination Newsletter Development Training and Educating

Staff

Experience

November 2008 - Present MN Department of Labor & Industry

St. Paul, MN

Office & Administrative Specialist Intermediate / Customer Service

Specialist Senior

Business/Contractor License Tech: Review and process business/contractor

license applications and renewals in a timely manner ensuring that proper

documentation has been submitted and is sufficient to meet state

requirements for licensure. Also perform a high level of customer service

providing insight, guidance, and assistance to all licensees and

applicants.

January 2003 - November 2008 MN Veterans Home Hastings

Hastings, MN

Office & Administrative Specialist Intermediate

Momentum Coordinator: Coordinated implementation of the electronic medical

record system (Momentum) through facilitating staff training sessions and

user groups; maintaining user security; developing policies and procedures

for daily activities and user friendly work flow systems; maintaining

system functionality and problem solving system issues or user complaints.

Health Information Clerk: Coordinated and maintained all resident medical

appointments; processed payroll for a department of 25-30 staff;

coordinated all meetings and took minutes for Ethics and Infection Control

Committee meetings; maintained medical records including chart thinning,

auditing, and filing; medical transcription; maintained interdisciplinary

team schedules; processed releases of information; and assisted admissions

office including touring and screening of potential residents as well as

processing all new admissions.

January 2001 - January 2003 State Services for the Blind

St. Paul, MN

Office and Administrative Specialist Intermediate

Administrative Assistant to a workforce development team including one

regional supervisor and four rehabilitation counselors; processed all case

files including documentation and correspondence; maintained inventory of

adaptive equipment; maintained counselor budgets; prepared and invoiced

authorizations for client services.

Education

Currently Enrolled Saint Paul College

Associate in Arts Degree

1997 Graduate Hastings Senior High

Hastings, MN

Honors/Accomplishments

3.5 GPA Phi Theta Kappa Member 1st Place

Winner in Liberal Arts Fair Spring of 2009

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