SUSAN-KELLY MCKENNA

**** ******* ******, **********, ** 27410

Email: abivsl@r.postjobfree.com

Mobile: 336-***-****

PROFILE

Extensive experience in Office Administration, including Human Resources

and Customer Care Services. I recognize the importance of the first point

of contact. I am adaptable to changing business conditions, a quick learner

and problem solver. Professional and Friendly in demeanor, I am comfortable

working with people of any socio-economic background. I work well without

supervision and feel I would be an excellent candidate for this position. I

would welcome the opportunity to speak with you directly regarding your

needs and my ability to meet them.

ADMINISTRATIVE EXPERIENCE

Clinic Administrator, Massage Envy, Greensboro NC, 2005-2008

Maintained a professional clinic environment for both employees and

members/guests. Responsible for handling all Human Resource functions:

interviewing, hiring, scheduling, training, disciplining, termination,

sales reports, payroll, and supplies.

Office Manager and Certified Massage Therapist, Roelofsen Chiropractic,

Roanoke VA, 2004-2005

Managed daily operations of the clinic including insurance claim filing,

reimbursement and patient scheduling. Worked as chiropractic assistant and

provided massage therapy.

Business Owner and Certified Massage Therapist, BodyWorks and Healing Arts,

LLC, Roanoke VA, 2003-2005

Operated self-owned business providing massage and other alternative

methods of healing. Managed all business functions including marketing.

Clientele included both in-office and onsite contracts with nursing homes

and rehabilitation centers.

Case Manager, Health Care Financial Services, Inc., Columbia Hospitals

Pulaski Community and Montgomery Regional, Pulaski VA / Blacksburg VA, 1996-

1997

Independently researched and investigated issues related to maximizing each

patient's insurance/program qualifications. The primary duty was to

generate and maximize revenue for the hospital.

Office Manager and Volunteer Coordinator, Virginia Museum of

Transportation, Roanoke VA, 1994-1996

Managed Museum memberships, museum rentals, generated and analyzed

admission reports, recruited and supervised volunteer staff. Provided

general office management.

ACCOUNTING EXPERIENCE

Cost Accounting Specialist, Carilion Health System, Roanoke VA, 1997-2002

Responsible for the establishment, reconciliation and maintenance of

payroll databases in various computer languages and applications for 9

hospitals. Ran ad-hoc reporting as requested by Department Managers.

ADDITIONAL JOB EXPERIENCE

Home Instead Senior Care, Greensboro NC 2009, Roanoke VA 2009-2010,

Greensboro 2010 - present

Hope Tree Family Services, Salem, VA 2010 Direct Support Professional

working with Developmentally Disabled Adults in a group home environment.

EDUCATION

Daniel's Institute of Holistic Health, Roanoke VA, 2001

New River Community College, Dublin VA, A.A.S., Police Science, 1989

PROFESSIONAL AFFLIATIONS

Member Business Networking International, Greensboro NC 2006-2007

Virginia Board of Nursing Certified Massage Therapist, 2003-2007

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