Manager Customer Service
Resume:
VERONICA L. BROWN
Toledo, Ohio 43608
abivsg@r.postjobfree.com
OBJECTIVE: To utilize my 10 years of management experience in a
professional environment as a Customer Service Specialist, Manager or
Administrator.
QUALIFICATIONS
. Certified Public Housing Manager (Nan McKay & Associates Inc. Exam)
. Experienced Management of Section 42, 236 Tax Credit, OFHA, HUD
Sec. 8, Multi-family, HCV, & Cooperative Housing, and open market
properties
. Professionally trained (ARM) (Midwest) in Leasing, marketing,
management, compliance, certification, waitlists, criteria
screening, TRACS submission, SAVE, resident retention, fair housing
laws as wll as adult group home & assisted living policy &
procedures(ODH)
. Proficient in various software programs, Yardi, Cams, Emhysis
Elite, Cbis, Windows, MS word, Excel
. Overall abilities include personnel supervision (union & non union)
and management, basic accounting & data analysis, budget
preparation, procurement, conflict resolution, and customer
service, account receivable//payable, maintain records & files,
processed evictions, move-in's/out, hearing panel grievances
EDUCATION
University of Toledo 2801 W. Bancroft, Toledo, Ohio 43606
Major; Para-legal//Business Administration
CERTIFICATIONS
CPHM-(Nan McKay & Assoc., Inc), 48 hours Real Estate Fundamentals, MI., Pre-
license training (Middleton Real Estate Training, Inc), First Aide Basics,
CPR & ER Cardiac Care, Crisis Intervention, Overview of Mental Illness,
Medication Procedures, Documentation Issues (Ohio Dept. of Health), Pre-
licensing Insurance 1992 (Primerica Financial Services) Certificate of
Appreciation for Community Improvement (Toledo Police & Bancroft Village
Apartments)
EMPLOYMENT
Phillip C. Sims Sr. Apts. Wedgewood Management- Property Manager (9/10-
Present)
800 Dickerson St., Detroit, MI 48215- Responsible for 122 unit, Section
202 subsidized Senior building daily operations, Annual certifications,
Interims, Lease up, supervise staff collect rents, accounts
payable/Receivable utilizing Yardi..
Lucas Metropolitan Housing Authority- Property Manager- (12/07-7/16/10)
392 Nebraska Ave., Toledo, Ohio 43604- Responsible for daily operations of
400 unit, multi-family, HUD subsidized property, utilizing Emphysis Elite
software system.& Asset based Management, Supervised staff of (7) and 10
stipend caretakers, analyzed & monitored budget, accounts receivable,
processed evictions, grievance hearings, rent collection, Certification
processing, RIMS review, conducted UPCS, REAC, housekeeping inspections,
curb appeal, resident conflict mediation, procurement, established working
relationships with other agencies & contractors, vendors
Pinelake Village Cooperative- Property Manager- (02/07-11/07)
2680 Adrienne Dr., Ann Arbor, MI. 48103 Huntington Management
Responsible for daily operation of 129 unit cooperative under a Board of
Directors, supervised staff of 5, maintained files/waitlist for MOR,
processed HUD Voucher, obtained criminal background checks, selection
criteria, cash collections, open market, Tax Credit 236, HCV, & Section 8,
processed evictions, Certifications, fraud investigation, 504 compliance
Palmer Gardens- Property Manager- (1/05-11/06) Harvard Development (sub-
contractor) 136 N. Summit St. ste. 114 Toledo, Ohio 43604/Midwest Mgmnt.
2733 Wayman Palmer Dr., Toledo, Ohio 43606 Responsible for 75 unit, HUD
Section 8 multi-family complex, maintained files/waitlist, records, 504
compliance, selection criteria/resident screening, application processing,
income compliance, submitted TRACS, rent collection, receivables/payables
Neighborhood Properties, Inc.- Leasing Coordinator- (NPI) (01/05-10/05)
2753 W. Central Ave., Toledo, Ohio 43606 Responsible for 600 units, housed
persons with SPMH utilizing case management analysis, diagnosis and income
criteria, liaison between NPI, LMHA, and local community agencies,
maintained waitlist, housing placement, marketing, advertising, staff
supervision, documentation/confidentiality, evictions, lease signing, pilot
program policy & procedure implementation
References Available Upon Request
PM One Ltd. DBA Midwest Management- Assistant Property Manager promoted to
Property Manager (03/02-01/05)- Concord Club Apts.(MI), Devon Square
Apts.(MI), Phoenix Apartments(MI), Bancroft Village Apts.(Toledo),
Riverfront Apartments(Toledo)
KTC/aerc Kensington, Treetops, & Clositers Apts. & Town Homes -Assistant
Property Manager (03/01-02/02) 5987 Thunder Hollow Dr., Toledo, Ohio
Briggs' Home LLC- Adult Group Home - Administrative Assistant- ( 03/95-
06/01)
2437 Maplewood, Toledo, Ohio 43620
Ameritech Cellular SBC Global- Payment Services Consultant- (08/99-04/02)
NW HWY ste. 100 Farmington Hills, MI call center Collection Specialist for
cellular accounts
References Available Upon Request
Contact this candidate