Kesha Geter

. *** Woodford Way ( Simpsonville, SC 29680 (

abivsf@r.postjobfree.com (

. 864-***-****

Qualifications Summary

. Highly personable Human Resource Supervisor with over fifteen years of

experience in compensation, human resource information service,

benefit analysis, human resources coordination, and account receivable

management, within the grocery and retail industries.

. Talent for identifying employee's needs and presenting appropriate

company product and service offerings.

. Demonstrated ability to gain customer trust and provide exceptional

follow-up, leading to increased repeat and referral business.

. Track record of assisting in the design and implementation of

reporting procedures that reduce labor costs and improve customer-

satisfaction ratings.

. Expertise in resolving escalated customer service issues.

. Secured numerous company achievement awards for delivery of

exceptional customer service.

. Proficient with Microsoft Office System (including Microsoft Word,

Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and

Microsoft Outlook , Cognos).

. Proficient with Kronos system (including hiring, timekeeping, reports,

reset passwords and applications).

Education and Training

BS in Business Administration ( Southern Wesleyan

University - Central, SC

Professional Experience

. BI - LO, LLC - Mauldin, SC 1994 to

Present

. HR/Benefits Customer Service Supervisor (2008 to Present)

. Responsible for leading and training of Customer Service Team members.

Delegate and monitor data entry workflow daily.

. Establish and monitor work schedules. This includes regular and

overtime hours worked, lunch breaks and time off.

. Calculate and deliver time cards to Payroll for HR/Benefits hourly

teammates and temps.

. Responsible for assuring that all required information is properly

keyed on the Cyborg system timely to meet weekly payroll deadline.

. Responsible for monitoring Jobs Express transmissions and working

closely with Store Management, Retail Support, HRIS and IT to correct

system problems and errors caused by delays or incorrect transmission

data.

. Print, review and distribute routine reports for the department in a

timely manner.

. Responsible for working the WOTC report and entering it into the

system.

. Download Performance Reviews weekly from Lotus Notes to Cyborg Payroll

System.

. Establish and implement weekly performance standards for superior

levels of service along with audit procedures to assure accurate data

entry to the Cyborg payroll system.

. Monitor and track incoming/outgoing telephone calls to assure customer

service and support are provided to the organization, as well as

outside companies, agencies and individuals.

. Create and regularly request Customer Service Survey feedback from all

departments and areas of business.

. Provide staff with feedback.

. Process all salaried teammates' admin work such as new hires,

transfers, salary changes, promotions, demotions, and terminations.

. Process terminations for LOA expired teammates.

. Manage all Military LOA's and maintain database to keep track of these

teammates.

. Assist in conducting annual Open Enrollments and coordinating other

teammate communications concerning the group Health and Welfare Plans.

. Work with field HR Specialists and Generalists to resolve issues.

. Benefits presenter for B-School and New hire Orientation.

. Assist in department projects, actively participate in staff meetings,

and work with other team members to improve department's services.

. Prepare Performance Evaluations for hourly HR/Benefits Customer

Service teammates.

. Assist with training the staff in departmental procedures.

. Keep management apprised of issues arising that may require review of

plan provisions, system needs, or company procedures.

. Process Qualified Medical Child Support Orders.

. Respond to requests from courts.

. Compensation/HRIS Coordinator (2004 - 2008)

. Produce, distribute and process Associate Transaction Forms for BI-LO

Corporate and Field.

. Work with Employment to write and distribute new hire offer letters for

BI-LO Corporate.

. Create job codes for every new position for BI-LO Corporate.

. Maintain, update and organize BI-LO job descriptions to ensure that the

Cyborg system job codes

. Coordinates with the organization charts.

. Coordinate, produce, and update organization charts on a quarterly basis

for all departments.

. Assist Compensation Specialist with merit budget and bonus process.

. Analyze HRIS data audit reports and make or advise applicable area of

necessary corrections.

. Handle Compensation governmental reports such as BLS Surveys, Cenus data,

and Quarterly Multiple

. Worksite Wage reports.

. Coordinate report writing process.

. Run and distribute assigned regularly scheduled Cognos reports.

. Develop, run and distribute basic HRIS ad hoc reports as requested.

. Back up Unemployment Compensation process.

. SR Human Resource Customer Service Rep (2002 - 2004)

. Coordinate and monitor tasks amongst the team on a daily basis.

. Handle processing of all salary teammates.

. Handle transfers of associates between operating companies.

. Monitor and distribute performance, zero hours worked, and job express

reports on a daily basis.

. Assist in answering benefit questions due to life event changes.

. Coordinate and process annual evaluations and salary increases of all

teammates.

. Maintain a record of all military leave of absences.

. Assist in the annual open enrollment process of benefits elections.

. Keep track of vacation accruals and schedules.

. Handle all severance packets of teammates.

. Handle overrides of prescriptions and any problems dealing with pharmacy.

. Human Resource Customer Service Rep (1996 - 2002)

. Focus on our customers by providing Friendly, Outstanding, and Courteous,

and Unconditional service.

. Process all Health Care Plan enrollments, cancellations, and changes.

. Respond to teammates inquiries, assist, and educate them on use of Plan

. Work with Management and teammates to solve problems and/or errors on

payroll or personnel files pertaining to teammates within the Stores,

General Office, and Distribution Center.

. Process all Store Evaluations and Merit Increases

. Process Open Enrollment Benefit Applications and Life Insurance

elections.

. Process all status changes

. Prepare HIPPA Certificates weekly.

. Complete verification of health care coverage.

. Accounts Receivable (1994 - 1996)

. Process and post all checks and payments received to the accounts

receivable system.

. Responsible for balancing the continuity programs.

. Responsible for the recording of the demonstration of invoices.

. Balance each period to the Demo Register.

. Assist the Supervisor of Trade Processing and Accounts Receivable Manager

as required.

. Teletech @ Home Agent (Seasonal 2009 to

Feb 2010)

. Responsible for providing Friendly, Outstanding, and Unconditional

service.

. Respond to e-mails from customers.

. Assist customers with the tracking of orders, cancelations, and placing

orders over the phone.

References Available upon request

Contact this candidate