Administrative Assistant Customer Service
Resume:
Sharon Burgess
Saline, MI *****
abivrj@r.postjobfree.com
Administrative Assistant with 5+ years experience.
SUMMARY OF QUALIFICATIONS
• Multi-line phone experience
• Proficient in Microsoft Office
• Highly organized
• Meeting planning skills
PROFESSIONAL EXPERIENCE
Administrative Assistant August, 2005 - Present
BUTTERFLY WORLDWIDE, LLC Ann Arbor, MI
Start up Direct Selling Company with 15 Home Office employees and more than 1,000
Independent Contractors nationwide.
• Provide support to Founder and President of Company.
• Provide monthly sales and sponsoring reports through in-house reporting system
and MS Excel.
• Contact Independent Contractors on behalf of Founder and President.
• Assisting in planning and execution of various field meetings throughout the year.
• Clerical duties included answering and transferring phone calls, ordering office
supplies when necessary, entering orders, typing catalog copy, setting up product
displays, some customer service.
Administrative Assistant
PARTYLITE GIFTS January, 2005 – August, 2005
Plymouth, MA
Well established Direct Selling Company with annual sales of more than
$500,000,000.00 and 35,000+ Independent Contractors nationwide.
• Provide support to Vice President of Communications.
• Schedule in-house meetings with staff through email.
• Flight reservations for offsite meetings and site inspections.
• Contacting Senior Field Representatives for interviews for Company’s monthly
publication.
• Gathering information for various articles for monthly publication.
• Various clerical duties.
Lead Associate, Accounting and Order Processing Departments
PARTYLITE GIFTS April, 2000 – December, 2004
Plymouth, MA
• Be available to staff for questions.
• Decide work priorities per shift and assign duties to staff
• Confirm that all orders entered that day were ready for shipping.
• Printed average of 500 pieces of mail daily.
• Certain monthly reports on in-house reporting system.
Order Processing/Accounting Associate
PARTLITE GIFTS November, 1994 – April, 2000
Plymouth, MA
• As Order Processing Associate, responsible for entering orders
• Became the highest producing Associate regularly in that Order Processing
Department.
• As Accounting Associate, responsible for preparing orders for entry by Order
Processing Department.
• Corrected orders with errors and re-entering those orders.
• Preparing a bank deposit at the end of shift averaging $50,000.
• Became the highest producing Associate regularly in Accounting Department
Operations Assistant
DENNISON OIL, CO. September, 1989 – March, 1991
Hanson, MA
• Provide support to Operations Manager
• Preparing paperwork for work sites.
• Contacting trucks via two way radio
• Various clerical duties.
EDUCATION AND TRAINING
Certification – Paralegal 1994
Kinyon Campbell Business School Middleboro, MA
Top 2% of graduating class
Diploma – High School Academics 1986
Plymouth Carver High School Plymouth, MA
REFERENCES
Rachel Kane – Supervisor
PartyLite Gifts
abivrj@r.postjobfree.com
Bob Rosenberger – VP, Marketing, Communications and Events
Butterfly Worldwide, LLC
abivrj@r.postjobfree.com
Joyce Madden – Personal Reference
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