Customer Service Management

Larry Chambers

**** ******* **

Knoxville, TN ***18

865-***-****

abivpz@r.postjobfree.com

Qualifications for successful office management and accounting:

. Proven ability to see the big picture, identifying performance gaps,

analyzing the problem, identifying root cause, obtaining management's

approval for proposed intervention and having positive results by

quantifying ROI:

. Proposed and implemented cost-saving strategies that saved employers

over $100,000/year in expenses.

. Demonstrated excellent data management skills by building and

implementing several Access and FileMaker databases as well as improving

existing ones.

. Reconciled several accounts and kept accurate bookkeeping records. Able

to read, analyze, and prepare all four major financial statements.

. Superior computer skills and up-to-date on current technology for

successful operations.

. Effective communication skills: Able to prepare successful presentations,

reports, proposals, and general correspondence.

Project management experience

. Identified opportunity for enrollment management improvement and

suggested implementation of project management software (Proposed

Intervention was accepted)

. Developed Scope of Work and Timeline for implementation of MS Project to

manage the organization's enrollments

. Identified resources and assigned responsibilities for the project's

tasks

. Tracked and reported project's hours, quantified expenses and managed

budget.

. Prepared several reports and presentations to maintain management

informed of the progress of the implementation.

Education

B.S. in Organizational Management, May 2009, Tusculum College, Greeneville,

TN

Graduated Magna Cum Laude (GPA 3.8/4.0)

Core Courses: human resource management, accounting, leadership,

marketing, international business, business law, organizational

strategy.

Microsoft Office Specialist Certification (Word, Excel, PowerPoint,

Access)

Microsoft Project, Visio

QuickBooks 2008 Certification, Brainbench.com

Employment History

2009 Business Analyst, Abacus Benefits Management, LLC

. Developed company's website, set up email accounts, assisted with server

set up and various IT related projects. Created proposals, analyzed IT

needs and provided cost analyses.

2008-2009 Accounting Specialist, Knoxville-Knox Co. CAC

. Handled the accounts payable for the Office on Aging and eleven (11) of

its programs.

. Balanced accounts, updated budget spreadsheets and reconciled

inconsistencies.

2006-2008 Telecom Analyst, Brunswick Boat Group (Westaff)

. Suggested standard policies to handle telecom responsibilities from

corporate acquisitions, saving employer over $100,000 in mobile phone

expenses.

. Analyzed billing data to support proposal to optimize savings.

. Successfully interacted and negotiated opportunities with company

vendors.

2004-2005 Advocare Billing Specialist, Helen Ross McNabb (AccounTemps)

. Responsible for TennCare / AdvoCare billing.

. Researched problems and found solutions to departmental errors

. Gathered and analyzed large volumes of data and prepared reports

. Handled sensitive, private client healthcare information in a

confidential way respecting HIPAA regulations.

2002-2004 Lead Data Entry Clerk, Computer Sciences Corp. (formerly

Dyncorp)

. Data collection, review and analysis, database administration, and report

preparation.

. Built and implemented several Access databases as well as expanded on

existing ones.

. Worked with sensitive information concerning national security and

maintained confidential files.

. Demonstrated superior customer service and interpersonal skills by

interacting with all levels of suppliers and clients, including high-

profile staff in government agencies.

. Obtained and maintained Department of Defense (DOD) Secret Security

Clearance.

Honors & Activities

. Omicro-Psi Honors Society, Tusculum College Chapter

. International High IQ Society

. 2003 President's Award for Excellence in Administrative Support - DynCorp

. Volunteered for project LIVE (Living Independently through Volunteer

Efforts)

. Volunteered for the Knoxville Area Urban League

Contact this candidate