Customer Service Sales

Michelle E. Jacoby

* ***** **** ( West Orange NJ 07052 ( 973-***-**** (

****.******@*****.***

Professional Summary: Creative and strategic thinker able to produce

original concepts, perform multiple tasks and generate professional results

while relying on a diverse background of sales, management, recruiting,

client services and marketing.

Professional Experience:

Aflac Insurance Independent Sales Agent

Present

. Develop marketing strategies to reach potential clients and develop

new accounts.

. Meet with business owners, managers and decision makers to present

products and features of available policies.

. Meet with employees to present policy features and determine employee

needs.

. Sell various types of insurance policies to businesses.

. Close sales.

. Plan and oversee incorporation of insurance programs into bookkeeping

systems of companies.

. Monitor insurance claims to ensure processing and settlement.

. Maintain strong business relationships with all levels of clients,

management and employees.

Pierce Promotions, Portland ME Regional Manager -National Field

Operations November 2008 - June 2009

. Responsible for overseeing 60-100 staff and locations within assigned

territory and 80 store locations.

. Responsible for employee relations, training and legal compliance of

field employees.

. Worked with Territory Team (Recruiter, HR Representative and Territory

Manager) to refine recruiting approach customized to the assigned

territory.

. Develop and execute recruiting plans. Responsible for recruiting and

headhunting per project guidelines.

. Network through industry contacts, association memberships, trade

groups and employees.

. Coordinate and implement recruiting initiatives.

. Maintain and ensure the integrity and security of company, customer,

vendor and client assets, including proprietary and confidential

information.

. Ensuring that weekly marketing campaigns were successfully executed by

acquiring, training and monitoring staff performance.

. Ongoing merchandising of various vendor, sponsor and corporate

products in numerous stores.

. Developed and maintained relationships with individual store staff on

all levels including store management, operations team, and

associates.

. Worked with Territory Manager and Corporate Team to coordinate and/or

provide initial and ongoing training to increase staff knowledge,

skills, and abilities on products and merchandising.

. Develop and implement Wellness Ambassador schedules to ensure centers

are adequately staffed to deliver high customer interaction to

increase shopper awareness.

. Audit Wellness Centers and other Pierce lines of business weekly to

ensure operational and corporate protocols are being met.

. Auditing included, staff store attendance, compliance with

merchandising requirements (4-Way Display and Product Levels) and

improvement opportunities with store management.

. Regional tracking and analyzing of data pertaining to merchandise, as

well as consumer/promotional activities.

. Provide a safe working environment by following all safety policies

and standards, completing any required training, immediately

identifying and correcting hazards and unsafe condition and seeking

management assistance when a safe working environment cannot be

achieved.

. Extensive travel within Region.

Pierce Promotions, Portland ME Recruiter II / Project Manager

January 2008 - November 2008

. Develop and execute recruiting plans. Responsible for recruiting and

headhunting per project guidelines.

. Products and merchandising training for new hires as well as ongoing

trainings for field staff.

. Network through industry contacts, association memberships, trade

groups and employees.

. Coordinate and implement recruiting initiatives.

. Lead the creation of a recruiting and interviewing plan for each open

position.

. Responsible for employee relations, training and legal compliance of

employees.

. Utilize the Internet for recruitment.

. Review applicants to evaluate if they meet the position requirements.

. Conduct pre-screening, in-person, management and client facing

interviews with potential candidates.

. Extend offers, rejections, review benefits, prepare and send

employment packages.

. Manage staffing of corporate programs and projects.

. Project management for various clients such as Kraft, Procter and

Gamble, Sam's Club, Costco, Sears and others as needed.

. Attend all risk, kick-off and weekly project meetings to maintain a

clear understanding of project initiatives and goals.

. Maintain contact with staffing agency to insure high quality fully

staffed program executions.

. Work with program teams on-site and at corporate headquarters to

maintain top staff performance.

. Work with assigned budget to develop a per program budget for

necessary mobile and in-market staff.

. Reporting and reconciliation of all projects assigned.

Cream Apparel, Portland, ME Start-Up Retail Operations

Director June 2006 - July 2007

. Development of a business plan, obtaining and negotiating financiers,

determining, locating, negotiating and obtaining a retail location,

for this clothing and sneaker boutique.

. Obtained and maintained all client and vendor relationships.

. Acted as buyer for all store inventory at the wholesale level. Set

retail pricing for all merchandise to be sold in store.

. Managed inventory and replenishment for retail location. Coordinated

the design and layout of 1000 sq foot retail store including all

merchandise purchasing, placement, layout, signage, window placement,

and inventory control with focus of maximizing sales.

. Implemented POS systems and trained staff in use of POS systems.

. Trained staff on product, merchandising and customer service.

. Followed sales trends to enable decision making on future buying.

. Photographed merchandise for online marketing and advertising.

The Well Tempered Kitchen Marketing/Operations/ Retail Manager/Product

Development February 2000 - June 2006

. Responsible for the management of retail store on a daily bases.

Including hiring, training and supervision of daily staff.

. Implementation of wholesale ordering, shipping and receiving

procedures.

. Acted as decision maker and buyer for all product lines sold online.

. Responsible for inventory control of product lines.

. Photographed in store displays to be used for advertising and

reproduction as well for online product placement.

. Trained in-store staff on product lines.

. Networked and developed excellent working relationships with various

vendors, whole-sale outfits and producers in order to stay competitive

in the Retail and Kitchen Appliance arena.

. Managed staffing, shipping, customer service, and accounts payable

departments.

. Responsible for all bookkeeping. Including payroll, accounts payable,

sales and returns.

. Worked with application programmers to develop a custom Point of Sale

system that was integrated into both the retail and online

environments. This included the testing and staff training of the

systems.

. Manage the development and implementation of two online stores

(http://www.welltemperedkitchen.com) and (http://www.koziolshop.com).

The process includes acting as the lead-marketing representative,

coordinating web site development and implementing the stores online

from a traditional brick and mortar shop.

. Online product placement expansion project. Direct contact,

implementation and concept management for adding Well Tempered Kitchen

products to Amazon.com.

. Development of retail expansion store for The Well Tempered Kitchen.

Including site planning, set up, and execution of new retail store.

. Worked primarily from home, with travel to retail location between

June 2004 - June 2006.

Bluefly, NYC Holiday Outlet Store Manager

November 2003 - January 2005

. Responsible for all operations of the Seasonal Bluefly Holiday Outlet

Store including the management of a 20 person sales, security and

warehouse staff. This included the hiring, scheduling, training and

supervision.

. Coordinated the design and layout of 10,000 sq foot retail store

including all merchandise placement, layout, signage, window

placement, loss prevention and inventory control with focus of

maximizing sales.

. Implemented POS systems and trained staff in use of POS systems.

. Trained staff on product, merchandising and customer service.

. Fully responsible for daily; merchandising, set up of store layout,

product placement and promotions.

. Analyzed early sales trends and instituted various promotions in order

to boost sales during slower periods. This was partially achieved

through an aggressive plan that identified the industry "hot" products

and paired with them attractive promotions on some of the slower

selling units.

. Provided executive management with comprehensive daily, weekly and

monthly sales and management reports including units sold, returns,

remaining inventory, operating margin statistics and staff payroll

figures.

. Implementation of a series of receiving procedures for the inventory

management of 40,000 units including receiving, cataloging in Point of

Sale system, pricing, organization, and eventual placement on the

store floor.

. Interfaced and established a professional working relationship with

the building owner, executive management and the Public Relations

staff over a short period of time to maximize all available resources

to the stores' advantage.

. Utilized and maintained a customer database for product launches,

events and appointment coordination in conjunction with special

promotional sales.

. Daily sales figures as high as $59,000.00

KBA Marketing - San Francisco, CA Account & Event Manager/Field

Staff Manager February 1998 - February 2000

. Coordinated and executed promotional programs, including: mobile

marketing, concerts and special events.

. Managed satellite office of KBA Marketing which included the

supervision of 20-25 field staff, responsibility of

new accounts, all office administration, as well as being responsible

for the interviewing, hiring and eventual training of new employees.

. Responsible for training and managing staff in the field.

. Audits of field events. Visiting up to 5 locations per day to monitor

staff and event execution.

. Presented detail oriented reports and professional proposals to

clients and head office according to program needs

and deadlines.

. Interviewing and booking promotional talent from agencies for

promotional events.

. Worked as part of a production team towards the development of new

account details with a focus on the client and

their promotional needs, while simultaneously bringing San Francisco

accounts to the top of the national market.

. Assisted in the development of product launches, communication, key

brands and corporate positioning for accounts.

. Created strategic marketing plans, consumer profiles, and product

positioning by developing and negotiating

strategic partnerships with vendors, clients, and various other

business contacts.

Computer Skills:

Operating systems: Proficient in both Macintosh & Windows.

Point of Sale Systems: Extensive knowledge of various Point of Sale

systems, retail and receiving.

Software: Microsoft Office Suite: including Word, Excel, Power Point &

Outlook.

Extensive; Internet research skills and social networking abilities.

Education:

University of Hartford, Hartford, CT

Bachelors in Fine Arts

References: Available upon request

Licenses: NJ State Health and Life Insurance Producer

Contact this candidate