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Customer Service Operator

Location:
Petersburg, VA, 23803
Posted:
October 20, 2010

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Resume:

Kenneth R. Weary

***** ******* ****** **.

Petersburg, VA.23803

Phone 804-***-****

Fax 804-***-****

E-mail abivp6@r.postjobfree.com

Work Experience 2008 - Present BANK of SOUTHSIDE VIRGINIA. Carson,

VA.

Data Processor/Computer Operator

. Perform all file maintenance on ACH and Bounce Protection

customers.

. Download and process Incoming Inclearing and Remote Capture

files through Check 21 Services.

. Process Branch Capture for fifteen branches through Check

21

Services.

. Field phone calls to assist and support Customer Service

Reps and

Branch Tellers.

. Monitor all programs running on the AS/400 525 i5 Server

. Perform Full System Save on AS/400 525 i5 series server.

. Perform an IPL after maintenance on the AS/400 525 i5

server.

. Monitor S1 Telephone Banking System Server.

. Monitor and reboot four 4-Sight Server every ten days.

. Monitor and ensure reports have downloaded to Synergy

Server.

. Transmit to and Receive files form the Federal Reserve.

. Setup new users on 4-Sight Server.

. Reset passwords for end users on the 4-Sight Server.

2006- Dec 2008 CENTRAL VIRGINIA BANK, Powhatan VA

Computer Operator/ Reader-Sorter Operator

. Responsible for all Start of Day systems procedures,

printing and distributing specific reports, notices,

statements and checks.

. Electronically download incoming inclearing image files and

process POD Branch Capture (Checks and Deposits) through

Check21 imaging.

. Electronically upload NSF Fed Return images and send them

to the Federal Reserve Bank of Charlotte.

. Key G/L back dated entries; assist Deposit Services with

Treev and Optical research requests; provide telephone

support to branches; and contact software venders as

necessary to resolve technical problems.

. Set-up Merchant Remote Deposit Scanners for new remote

scanning customers.

2002-2006 FISERV SOLUTIONS, Richmond, VA

Operations Specialist

. Physically received, batched, and processed inclearing work

from the Federal Reserve Bank of Baltimore.

. Performed reject/re-entry procedures in order to settle with

cash letters.

. Contacted the appropriate hardware and/or software vendors

when necessary to resolve technical problems.

. Processed Returns, NSF's, Accounts Closed, No Account on

File, NSF Checks Paid, and Large Dollar Items.

. Processed Customer Statements and End of Month Business

Statement Cycles to validate customer accounts.

2000-2002 COMMERCE/SOUTHTRUST BANK, Richmond, VA

Support Help Desk Analyst

Provided support to end users on Windows XP, Windows 2000,

Windows NT, Windows 95/98 Office Products, Teller Operations

& Workstations. Maintained problem logs, troubleshot Unisys

Laser printers & Teller Journal printers. Assisted

IT/Systems Administrator with installs and un-installs of PC

hardware. Assisted with Reader/Sorter operations, as needed.

Work Experience 1996-2000 THE COMMUNITY BANK, Petersburg, VA

Computer Operator/Reader-Sorter Operator

. Processed end of Day, Month, Quarter and Year files to

update customer records. Generated, printed and distributed

reports.

. Started the build file for download transfer of print

queues (to a PC, to save on optical disk).

. Captured and sorted checks and deposits on a MRS-90 Lundy

Reader/Sorter.

. Upgraded PC's, both attached and unattached to the network.

. Contacted appropriate hardware and/or software vendors when

necessary to resolve technical problems.

. Performed and maintained stock inventory for the computer

department.

(Merged with Commerce Bank in 2000)

1999. US ARMY, Ft. Lee, VA

Operations Sergeant

Served as the Senior Operations Sergeant in charge of The

Emergency Operations Center located at Ft. Lee, VA.

Responsible for ensuring all critical issues were resolved in

a timely manner. Coordinated and conducted briefings.

Trained all new personnel in all areas of operations within

the Operations Center. Supervised ten soldiers responsible

for night-shift Emergency Operations coverage seven days a

week.

1999. US ARMY - Active Duty (Now Retired)

Education BIA Learning & Development Online Bank

Compliance Classes

John Tyler Community College

A+ Computer Certification Course

Central Texas College Business Management

Consumer Economics

Army Logistics Management College Managing Time and People

Hawaii Pacific College Business Management

Hardware AS/400 Mainframe, Domain Server, WAS Server, WEB Server, CAR

Server, Image Server, Optical Server, 3580 Ultrium 2 Tape

Drive, 3580-L33 Ultrium 3 Tape Drive, RDM and My Vision X

Check Scanners, CD ROM's, Tape Drives, Printers, Fax

Machines, Power Supply Packs, Hard Drives, Video Cards,

Floppy Drives, Modems, Memory

Software Jack Henry, Check21, Treev, ITI, Synergy, Windows XP, Windows

2000, Windows NT, Windows 95/98, MS Word, MS Outlook,

Platform, Premier II Teller, Laser Pro Lending, Direct Client



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