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Customer Service Manager

Location:
Golden, CO, 80403
Posted:
October 20, 2010

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Resume:

WENDY DENNIE

***** ****** ****** ******

Golden, CO 80403

Tel: 303-***-**** (best) Cell: 303-***-****

Email: abivos@r.postjobfree.com

________________________________________________________________________

OBJECTIVE

Transition to more creative-based position where my skills and

experience can be effectively utilized for increased

efficiency and productivity.

. Strong personal commitment to successfully meeting all

schedules and deadlines with consistency and accuracy

. Meticulous with details to achieve high results

. Excels in controlling costs and eliminating waste with

creative thinking and problem solving

. Demonstrate excellent communicative skills for benefit of

company goals and customer retention

. Initiated and developed policies and procedures

. Inspires confidence and respect with decisive leadership

qualities

WORK HISTORY

May 1999 Accounts Receivable Manager & Purchasing Manager

to Eldorado Artesian Springs, Inc.

Aug 2010 PO Box 445, Eldorado Springs, CO 80025

Identified company need for collection department then

initiated policies and procedures for successful

receivable process. Maintained major customer accounts.

Recruited and trained A/R staff, while supervising and

motivating team results. Organized purchasing

procedures, while reducing cost and increasing efficiency.

. Evaluated and selected outside collection agency to minimize

company losses

. Consistently met company goals for receivables and maintained

losses below 1% of sales

. Streamlined ordering process and collated vendor information

for Quality Control VP

. Implemented custom billing process and was sole contact for

hundreds of major customers

. Managed Staff up to 4 people

. Traveled to purchasing seminars to build solid vendor

relations, obtain competitive pricing and

create optimum ordering processes

. Identified and eliminated excessive or duplicate costs in

company cell phone usage

. Cross Trained to work in Customer Service, Data Entry and

Sales departments

Sept 1997 Property & Casualty Sales Associate

to Allstate Insurance Office of Diane Colgan

Apr 1999 Boulder, CO

Procured required Colorado State license to sell property &

casualty insurance. Sales

and Customer Service. Quoting of products, pricing and writing

of contracts. Contact

for claims or accidents. Office manager in absence of owner.

. Passed State exam for license in top 90%

. Sales of Property & Casualty product lines for auto, home and

liability

. Obtained referrals from weekly Women's Lead Group in Boulder

. Worked with adjusters and customer during claim process

. Maintained office when owner went on maternity leave for 2

months

WENDY DENNIE

11710 Spruce Canyon Circle

Golden, CO 80403

Tel: 303-***-**** (best) Cell: 303-***-****

Email: abivos@r.postjobfree.com

________________________________________________________________________

Apr 1993 Assistant to Nursery Manager and Sales Associate

to Wayside Garden Center

Aug 1997 Macedon, NY

Customer Service and Sales for large retail nursery and garden

center selling a wide

range of trees, shrubs, perennials, annuals and indoor plants.

Maintained ordering and care of trees and shrubs stock

throughout summer months. Received orders, priced stock

and organized retail displays. Graphic artist for producing marketing and

sales signs. Scheduled and supervised nursery crew.

Organized hard goods and nursery information center. Prepared

plants for storage in winter months.

. Increased Sales by use of marketing signs, strong design

skills and enthusiastic botany knowledge

. Increased efficiency of department by organizing botany

information center

. maintained price log of stock for company use

. Supervised crew of up to 8

Mar 1989 Bank Teller and Customer Service Representative

to Canadaigua National Bank & Trust Co.

Apr 1993 Victor, NY

Customer relations and bank teller for personal and business

accounts.

. Handled over $100,000 on weekly basis

. Excelled in phone etiquette and customer service skills

. Evaluated 100% effective at adhering to company phone policy

through 'mystery shopper' calls

EDUCATION

Jan 2007 Colorado Academy of Art

to Boulder, CO

May 2008 Oil Painting Landscape Intensive curses 1 & 2

Studied under professional artist, Chris Groves

Sept 1987 Nazareth College of Rochester

to Pittsford, NY

May 1996 Bachelor of Science degree, Studio Art major, GPA 3.7

Graduated cum laude with minor in Illustration

. Awarded Alice Duffy Memorial Scholarship of Excellence in

Arts, 1996

. Selected my graphic design piece on Student Art Show

marketing poster, 1996

. Procured Purple & Gold scholarship towards tuition by

maintaining GPA over 3.5

Sept 1980 Bloomfield Junior & Senior High School

to Bloomfield, NY

June 1986 High School graduate

Awarded several art, poetry and prose awards 1983 -

1986

WENDY DENNIE

11710 Spruce Canyon Circle

Golden, CO 80403

Tel: 303-***-**** (best) Cell: 303-***-****

Email: abivos@r.postjobfree.com

________________________________________________________________________

WORK REFERENCES

Cathy Shoenfeld, CFO ext.3014

Jeanne Hohnstein, Human Resources

Eldorado Artesian Springs, Inc.

PO Box 445, Eldorado Springs, CO 80025

Tele: #303-***-****

Michael Buford, Sales Manager, ext. 108

Matt Scheid, Collections Manager, ext. 106

Metro Collection Services, Inc.

2600 S. Parker Rd., Bldg. #4 Ste. #340, Aurora, CO 80014

Tele: #303-***-****

Len Sorbello, Owner

Grace Sorbello, Human Resources

Wayside Garden Center

124 Pittsford-Palmyra Rd., Macedon, NY 14502

Tele: #585-***-****

John Van Vechten, Branch Manager

Human Resource department

Canandaigua National Bank & Trust Co.

61 W. Main St., Victor, NY 14564

Tele: #800-***-****



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