Customer Service Manager

Donzella Dockins

*** ****** ***.

Salisbury, Maryland 21801

Email- ***************@*****.***

Phone 410-***-**** ~ Cell 443-***-****

Objective

To obtain a management position that will provide an opportunity to work

with the public while demonstrating effective communication, office and

sales skills.

Qualifications

More than nine years broad experience in the area of property management

and assistance. Specialization and training in Section 8 based housing.

Extensive background in field of office management and procedure with the

ability to plan and organza while concentrating and ensuring significant

detail. Recognized as a caring self-started with excellent leadership,

problem-solving, research and communication skills.

Employment History

C T Associates (formerly Interstate Management)

Property Manager 05/03-

09/08

> Maintained files for 209 (in house section-8) tax credit

> Managed all aspects of property

> Performed Housing Quality Standard inspections

> Drafted vacancy, balance, expense, move-in/move -out and

variance reports

> Supervised eight office and maintenance staff members

> Prepared and ensured timely processing of court litigation

and accompanying documentation

> Completed annual and interims for tenant recertifications

> Processed accounts receivable and payable accounts

Aimco 01/00 - 05/03

Assistant Manager

> Assisted with daily operation of 68 units

> Handled all aspects of resident delinquent rent, reconciliation,

collections, and Litigation

> Posted late fees, damages and miscellaneous charges

> Worked directly with the Director to resolve isolated company

disputes

> Handled and resolved residents concerns and complaints

> Processed resident interim and Annual Recertifications

> Accepted and evaluated rental applications

Pemberton Manor Apartments 1999

Office Assistant

Provided clerical support and customer service as on-site staff

member

> Processed rental applications

> Answered daily phone and walk-in inquiries

Education

James M, Bennett High School

Diploma

Federal Fair Housing Act Of 1988

Certification

Fair Housing Training for Property Managers

Certification

References Furnished Upon Request

Contact this candidate