SUSAN H.

SCHWITZER___________________________________________________________________

__________

**** ***** ******, ***. *, Abingdon, Maryland, 210**-***-***-

**** (home) 443-***-**** (cell)

abivm5@r.postjobfree.com

RESUME

SKILLS

SUMMARY_____________________________________________________________________

___________

( Over fifteen years of detail oriented, organizational, administrative

and service experience in the corporate, manufacturing, logistics,

purchasing and legal environments.

( Dynamic and creative with the ability to effectively understand and

fulfill the needs of management and clients.

SKILLS PROFICIENCY

Software

MS Word Excellent

Corel WordPerfect Excellent

MS Excel Excellent

MS Outlook Excellent

MS PowerPoint Good

MS Access Good

Adobe Acrobat Good

ACT! Excellent

Activities

Customer Service Excellent

Problem Resolution Excellent

Communications - Oral Excellent

Communications - Written Excellent

Workload Planning Excellent

Payroll Excellent

Human Resources Liaison Excellent

Acquisition

Solicitation Development Excellent

Proposal Evaluation - Technical Excellent

Proposal Evaluation - Pricing Excellent

Rating Development Excellent

Project Management

Planning Excellent

Work Breakdown Structures Excellent

Pricing Excellent

Resourcing Excellent

EMPLOYMENT__________________________________________________________________

__________________

On-site Administrative Assistant

Manpower, Aberdeen, MD

April 2010 - June 2010

Temporary (six week) assignment. Actively participated in the job-site

administrative office management for a building contractor coordinating the

construction of the ATEC Head Quarters on Aberdeen Proving Ground,

Maryland, by performing routine reception, administration and purchasing

functions. Based upon a good working knowledge of the office and duties,

commitments, goals and priorities of the job-site management and corporate

offices, performed all assigned tasks, including, but not limited to:

answered and screened all phone calls; handled confidential materials;

assisted in preparation and submission of time and attendance data;

resolved problems associated with administrative work of the job-site; and

acted as administrative liaison between the job-site and corporate offices.

Office Assistant/Receptionist

Dejana Truck & Utility Equipment Co., Rosedale, MD

March 2006 - May 2008

Actively participated in the office management by performing routine

reception, customer service, clerical and administrative functions.

Maintained various calendars and scheduled appointments and interviews,

made travel arrangements. Performed all assigned tasks, including: handling

confidential information; prepared, submitted and maintained time and

attendance data; acted as human resources contact; resolved problems

associated with customer service and administrative work of the office; and

acted as liaison between the branch and corporate offices.

Analyzed and processed a wide variety of procurement transactions related

to contracts and acquisitions for specialized supplies and services.

Provided administrative support to branch managers in the course of

soliciting offers, including research, evaluation and recommendation of

products and/or services, conducted discussions with contractors, evaluated

quotes, bids and proposals, compiled necessary data or reports on

contractor performance, and awarded contracts. Assembled, reviewed and

maintained files related to the acquisitions. Assembled documents and

responded to both internal and external inquiries relative to purchase

orders and contracts. Monitored the progress of deliveries or work being

performed on contracts involving special purpose equipment or services.

Ensured that delivery schedules were met and that the services were

actually performed.

Received all multi-line phone calls, greeted visitors, and directed same to

managers or other staff. Took care of routine matters, and on the basis of

knowledge of the programs and functions, project assignments, internal

procedures and relationships, and current work status, referred other

inquiries to appropriate personnel. Personally responded to routine and non-

technical requests for information such as status of jobs, due dates, and

similar information: Archived closed job files, received, reviewed and set

up files for new jobs. Kept track of license plates and registrations,

managed logistics and paperwork pertaining to branch vehicles. Dispatched

new truck deliveries and prepared payroll for contractors

Utilized handwritten drafts, notes and forms to produce finalized typed

correspondence, memoranda, tabulated reports, travel tracking and expense

documents, personnel actions, etc. This included proofreading completed

work for accuracy in spelling, grammatical construction and punctuation,

and assuring necessary enclosures in final formation. Utilized various

software programs to update custom databases and/or spreadsheets to enter,

revise, sort, calculate, and retrieve data. Prepared, transmitted and

received documents and messages electronically using personal computers

linked to other computers and electronic mail.

In addition to operation of automation hardware and varied software, have

knowledge and skills in operating and trouble shooting printers, faxes and

copiers. Qualified typist capable of typing fifty (50) words per minute.

Legal Assistant/Secretary

Select Office Solutions, Inc., Alan Fink, LLC, Bierer & Margolis, P.A.,

Baltimore, MD

July 2002 - January 2006

Handled, organized, prepared and/o managed documentation pertaining to

personal injury, medical malpractice, product liability, collection, breach

of contract, immigration, workers' compensation, real estate closings and

corporate law; document review and research via telephone, internet, law

journals and other legal publications.

Dispatch Assistant, Shipping Coordinator, Inside Sales/Customer Service

Representative and Business Development Coordinator

Temporary Consultant, Baltimore, MD

October 1995 - June 2002

Sales/service/dispatch oriented positions included a fuel marketing firm

servicing government contracts, and plastic bottle, bamboo flooring, custom

neckwear, containers, aluminum and steel manufacturers. All included

ongoing contact with prospective and active accounts and outside sales

reps., from simple to detailed technical inquiries, product development,

quote and order processing, coordination of shipments, payment

arrangements, problem solving, and effective communications with management

to maximize sales and level of service to customers. Shipping Coordinator

position included the setup, organization and administration of a shipping

office with detailed systems and procedures, and assisting the Production

Control Manager and Shipping Supervisors of an automotive parts

manufacturer as needed for Just In Time, Sequential Parts Delivery

shipments and Miscellaneous Shippers. Marketing oriented positions include

assisting with marketing, strategies, and techniques to increase market

presence. Participate in the development of new accounts in order to

stimulate sales growth. Act as in-house sales representative presenting the

companies' capabilities and services. Various positions included the

ordering and maintenance of various supplies for the office, including

research and evaluation of products and vendors.

Account Manager, Special Markets

Schreter Neckwear, Baltimore, MD

January 1994 - October 1995

Ongoing contact with house, self-developed and prospective accounts from

simple inquiries, order taking and problem solving, to working with clients

from research and concept design through the final creation, production and

shipment of various styles of printed and woven custom neckwear.

Packaging Consultant

Self-Employed, Abingdon, MD

January 1992 - December 1993

Contact with selected container and closure manufacturers and clients

seeking specific styles of packaging, including decorative and plain

tinplate cans, plastic jars and foil pouches. Research and development of

vendor contacts resulting in client's purchase, installation, and use of

various processing and packaging equipment for instant coffee. Also

performed research into the availability of processing equipment for the

conversion of raw tea to instant form.

EDUCATION___________________________________________________________________

___________________

( Business, Bryant College, Providence, Rhode Island (Continued

Education)

( Sales, Dale Carnegie & Associates, Inc., Timonium, Maryland

( Personal Computer courses include - Corel WordPerfect; MS Word;

Excel; PowerPoint; Access; and Internet Basics.

( Computer software utilization including - MS Windows Professional, MS

Office Professional, Outlook, Adobe Acrobat, Act!, AS/400, SAP, and

other custom programs (Continued Education).

EXPERIENCE SUMMARY

Personal

Highlights__________________________________________________________________

______________

* Dynamic and creative seasoned administrator, with a vast range of

experience in diverse professional arenas.

* Extremely organized and detail oriented, with a methodological

approach.

* Able to learn new tasks quickly.

* Have the ability to work effectively in a team environment as well as

independently.

* The ability to handle confidential information.

* Ability to effectively understand and fulfill the needs of management,

potential prospects and clients.

Highlights of Professional

Experience________________________________________________________________

Administration

o Assisted in the daily, weekly and monthly preparation of

administrative and accounting data.

o Prepared statements for products, services and disbursements.

o Organized, prepared and maintained files, records, manuals,

handbooks and other related materials.

o Provided detailed evaluation and maintenance of files and

computer data to ensure correctness.

o Prepared spreadsheets and reports for various matters.

o Experienced with inventory management systems.

o Extensive Internet research.

o Ordered and maintained supplies and equipment, including

research and evaluation of products.

o Ensured that all orders, service, expense and financial issues

were resolved.

o Assisted with recruitment and new employee enrollment.

o Set up meetings and interviews.

o Made travel arrangements for managers and others as needed.

o Assisted in preparation of Certified Payroll for subcontractors.

o Assisted in preparation of payroll for job-site employees.

o Prepared payroll for contractors.

o Acted as human resources liaison between branch and corporate

offices.

Additional Skills:

o Typing: 50 wpm

o Very Computer literate; proficient in WordPerfect, MS Word,

Excel, Outlook, Internet.

o Learns customized computer programs quickly.

Customer Service/Inside Sales

Handled customer service/inside sales issues insuring that the "maximum

level" of customer service was achieved encompassing: Inquiries, product

and/or design development, order processing, coordination of shipments,

payment negotiation, problem solving, and arranged "after the sales

maintenance".

Project Management

Handled, organized, generated and/or managed documentation for

workers' compensation, real estate closings and various types of

litigation matters; conducted document review and research via

telephone, Internet, law journals and other legal publications.

* Participated in the research and implementation of plans for new

product ventures.

* Prospected for new clients, worked with them from concept development

through product delivery.

* Set up shipping office, including organizing and establishing detailed

shipment procedures.

* Handled, organized and/or generated documentation for various projects

as requested.

WORK PHILOSOPHIES

Work well in environments of limited and unlimited structure.

Work hard to meet goals and deadlines.

Have the ability to organize work and effectively manage time.

Give meticulous attention to detail.

Insist that work product is of unrelenting quality.

Utilize resourcefulness when responding to time sensitive situations.

Have the emotional maturity to work with others who likely have differing

opinions, agenda, or work ethic.

Work effectively in a team environment as well as independently.

Professionally flexible and able to assist the team(s) working in other

fields as necessary.

Works in demanding, high-paced environments and pride self on being

available to respond accordingly.

Use logic and reasoning to identify the strengths and weakness of

alternative solutions, conclusions or approaches to solving problems.

Have excellent professional written and verbal communications skills.

Focus is to please customers/clients.

Contact this candidate