Customer Service Medical
Resume:
Cassandra Abila
Abilene, Tx 79605
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OBJECTIVE:
I am Interested in an administrative position within a business setting
that will allow me to work in the growing organization in the clerical
setting where the blend progression of my well over 15 years experience and
enhanced skills can help in maximizing the profit of the company. I have
fifteen plus years in customer service and nine years of medical office
clerical duties and would like to exploit my potential and sense of
obligation for fulfilling the goals of the organization. I provide an
energetic friendly appearance, helpful attitude, as well as good
interpersonal skills; I Possess good problem solving skills and good
telephonic skills. I feature a professional demeanor and the ability to
multi-task with attention to detail and work responsibly with internal and
external customers, which should assist me in this purpose.
QUALIFICATIONS:
. Over fifteen years Administrative Experience
. Exemplary Customer Service
. Exceptional Organizational Skills
. Outstanding Public Relations and Communications Skills
. Typing;49 Words per minute
. Knowledgably in some medical terminology due to working in medical
setting for nine years
. Experience with military medical records correspondence (Creating,
detailing and filing)
. Bilingual ( Primary English and Secondary Spanish)
EXPERIENCE:
Dyess Air Force 7th Medical Group Clinic, Abilene, Tx.
Contracted by three different companies during my nine year employment at
Dyess; Names of the companies are as listed 1.Health Care Resolutions
Service 2. Nitelines USA 3. Altos Federal Group
Lead Administrative/Appointment Clerk (May 2001-June 30,2010)
Responsible for the administrative organization of the Appointment line
with over 10,000 incoming calls monthly. This includes verifying patient
demographics,the preparation of charts, scheduling appointments, typing
and preparing invoices, requisitions, correspondence, answering phones,
greeting patients and visitors, filing, inventory control, maintain general
knowledge of Tricare and Humana services to direct patients accordingly,
requests of medication renewals, and insurance referrals, and general
office organization. Experience in building/creating, updating and filing
of Medical Records. Serve as liaison between physicians, staff, and
patients.
Sembach Air Force Base, Germany
Child
Development Program Technician at Child Development Center (200-2001)
Calculated, maintained, and processed payroll for 40 employees. Ensured
all 84 children registered at CDC and Part Day Preschool were current on
all immunizations. Responsible for the administrative organization of the
Child Development Center. This includes the preparation of charts,
scheduling meetings, typing and preparing invoices, requisitions,
correspondence, answering phones, greeting customers and visitors, filing,
inventory control, and general office organization. Serve as liaison
between Manager, staff, and customers. Controlled inventories and
distribution of records and supplies. Implemented procedure enhancements of
facility contract.
Sembach Air Force Base, Germany ; Self employed and credentialed by the
U.S. Air Force
Credentialed
Professional Child Care Provider (1995-2000).
Managed a business of multi-age children. Executed monthly fire drills with
planned nutritional FDA guidelines and adhered to unscheduled monthly
inspections to maintain my license that including courses and training.
Performed administrative duties including setting up interviews, record
keeping, filing, copying, and faxing documents. Hosted informational
sessions for prospective clients and children interested in joining day
care facility. Provided instruction for learning activities including
phonetics, alphabets, and memorization to enhance gross/motor skills and
cognitive development. Provided guidance during recreational trips
including off-site trips to museums, play schools, and cinema visits.
Developed educational curriculums for ages newborns - 11 yrs old.
Texas Employment Commission Pecos, Tx
Office Clerk (1989 Temp
position)
Primarily performed duties to support the nature to a program/department.
Duties include record maintenance, preparation of forms, verification of
information, data entry, low level problem resolution. Under direct
supervision, performed a variety of routine activities related to
receiving, distributing and delivering mail. Performed basic clerical
duties including sorting, filing, copying, form completion, as required for
activities of department.
EDUCATION:
Pecos High School
Executive Secretarial College, Dallas, Tx (6 months)
US Air Force Credential Training and Certificate in Child Development
(1999)
Medical Transcriptionist Certificate (2010)
Currently credentialed in CPR/First Aid/ HIPPA
Computers:
Microsoft Word, Excel, CHCS, and AHLTA
Will offer references upon requests.
Contact this candidate