Customer Service Manager

KATHY M. LEE

**** **** **. *. *** **

Bradenton, Florida 34205

Phone: 941-***-****

Objective

To retain long term employment with a goal orientated company or service and use my

abilities and learn new abilities. Also to contribute and enhance all such employment and

service.

Employment History

Park Services

10/2007-08/2008 Inter-District Association (IDA) Lakewood Ranch Bradenton,

Florida

Interact with IDA and residents to provide maintenance and services in response to

inquiries and the needs of a community.

Maintenance of parks, restrooms, roadways, guard posts, ponds, landscape and special

requests. By us of off-road vehicle or truck.

Receptionist

04/2007-10/2007 Express Personnel Bradenton,

Florida

Answering telephones, directing calls, setting appointments, front desk customer service.

Mailings, appointment follow-ups, answering emails and phone messages.

Assistant Manager

03/2005-11/2006 (approx) Goodwill Industries

Holland, Michigan

Plan, direct coordinate supportive services for the Manager. Calculate and oversee

accuracy of payroll., budget, cash reconciliations, deposits and all other office support

services. Oversee facility maintenance and safety procedures. Manage, supervise and

participate with employees training and production. Merchandise and display goods for

promotion of resale. Aide and support company and Manager in charge.

Other

Property management, knowledge and action of evictions, court proceedings,

maintenance, presented properties, lease agreements,collected and deposited rental

monies.

Worked in landscaping, food service, carpentry, jewelry experience, collectibles,

gardening and many types of diverse customer service.

Bonded with 1st State Insurance, #DD694401 until 07/11/2011

Education History

12/2006

3 Certificates of Medical Terminology, Billing, Coding and Pharmacology. Whitehall,

Michigan

08/1998

1 year of Manatee Community College, Bradenton, Florida

Study of Arts and Civil Engineering

06/1979

Received High School Diploma, Grand Ledge High, Grand Ledge, Michigan

Majored in Business

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