Help Desk Human Resources
Resume:
Traci L. Peters
Delmont, PA 15626 ***********@*****.***
Qualifications Summary
Experience working within multiple industries. Utilize exceptional interpersonal communication, multi-tasking, and organization skills. A
self-starter and a team player that is extremely dependable. Ability to work unsupervised. Over 10 years experience supervising others.
Committed to the rapid development of solutions to meet company requirements. Advanced level of computer literacy including Microsoft
Office Suite, and Windows Operation Systems 98-2000, XP.
Education
Associates Business Degree, 1988
Dubois Business College, Dubois, PA
Certificate in Medical/Dental Assistant, 1980
Clarion County Vocational School
Professional Experience
A.J. Myers & Sons Inc., Kittanning, PA January 2007-Present
School Bus Driver /Office Assistant-Receptionist
• Licensed to operate Class B vehicles
• Ensure that students are transported and arrive to their destinations safely and on time
• Utilize persuasion skills to influence children to act appropriately and follow standard safety policies and procedures
• Participate in offered overtime to transport adults or children for after school hours for special programs and activities
• Answering phones, filing, coping, typing, and preparing bus route schedules
• Assist to Bus Dispatcher, complete any assigned tasks given.
D&M Contracting, New Alexandria, PA June 2006-September 2008
Construction Flagger and Safety worker
• Control movement of vehicular traffic through construction projects
• Discuss traffic routing plans, and type and location of control points with supervisor
• Distribute traffic control signs and markers along site in designated pattern
• Direct movement of traffic through site using sign, hand, and flag signals
GNC Inc., Pittsburgh, PA June 1997-June 2006
POS Help Desk Supervisor
• Provided supervision and guidance to Help Desk Analysts
• Conducted interviewing for new hires and utilized a standard set of questions provided by GNC Human Resources in order to
evaluate the applicant appropriately
• Documented and monitored the Help Desk Open Incident Report daily to guarantee high quality support to internal customers
• Prepared Return Materials Authorizations (RMA’s) for failed equipment and shipping for repair in order to provide quality
material and products that conform to company standards to the internal customers
• Performed testing on repaired equipment in order to recirculate equipment throughout the company, control spend, and
increase the value through continual use of the equipment
• Acted as a backup to Help Desk personnel by answering and forwarding or fixing incoming calls
GNC Inc., Pittsburgh, PA October 1994-May 1997
POS Help Desk Analyst
• Responded to incoming calls to the Help Desk and provided trouble shooting to hardware and software including issues with
electronic cash registers located throughout GNC retail stores
• Provided solutions to repair issues with external equipment, retail scanners, debit/atm machines, cash registers and printers.
East Suburban Rehab Associates, Monroeville, PA March 1992-1994
Receptionist
• Responsible for patient scheduling, tests, and rehabilitation
• Arranged patient appointments
• Organized, copied, filed paperwork
• Prepared patient folders and micro filming
Traci L. Peters
38 Christy Road 724-***-****
Delmont, PA 15626 ***********@*****.***
Technical Skills
• Proficient in the use of Microsoft Office, including Excel and Word; Data Networking; Installation of electronic cash registers
and computer installations; Basic Dos programming; Time Keeper software; Operating and simple repair of copiers, printers, fax
machines, and micro film machines
Contact this candidate