Manager Customer Service

RESUME

W.SUE PATRICK

ADDRESS: *** ********** **** *********: 260-***-****

LIGONIER, IN 46767 CELL PHONE: 260-***-****

WORK EXPERIENCE:

FRONT DESK ATTENDANT (PART-TIME)

FARMSTEAD INN

SHIPSHEWANA, IN

AUGUST, 2005 - PRESENT

CUSTOMER SERVICE COORDINATOR/DELIVERY COORDINATOR

HUBBARD FEEDS

SHIPSHEWANA, IN

NOVEMBER 15, 2004 - PRESENT

- PAYROLL

- ANSWER PHONES

- PROCESS ORDERS

- COORDINATE DELIVERIES OF TRUCKS

- COORDINATE MEETINGS & EVENTS

HUMAN RESOURCE ASSOCIATE

AMERICAN RED CROSS

FORT WAYNE, IN

FEBRUARY 23, 2004 - NOVEMBER 15, 2004

- BACKGROUND CHECKS

- NEW HIRE PAPERWORK

- JOB POSTINGS

- REVIEWING OF APPS & RESUMES FOR INTERVIEWS

- BACK UP TO PAYROLL (ADP & E-TIME)

- PROBLEM MANAGEMENT

- MONTHLY NEWSLETTER

TIME SERVICES - MISCELLANEOUS TEMPORARY POSITIONS

GOSHEN, IN

SEPTEMBER, 2003 - FEBRUARY, 2004

- MISCELLANEOUS DUTIES

ACADIA POLYMERS

LIGONIER, IN

HUMAN RESOURCE COORDINATOR (assistant HR Manager )

NOVEMBER 1998 - MAY 22, 2003 (position was eliminated due to

downsizing)

- INTERVIEWING, HIRING, AND NEW HIRE PAPERWORK

- OVERSEE PAYROLL, ACCOUNTS PAYABLES & PROCEDURES

- WORKERS COMPENSATION

- INSURANCE & 401K RECORDS, FMLA, DISABILITY

- TRAINING RECORDS/PAPERWORK AS REQUIRED BY QS 9000

- SERVICE AWARDS/BENEFITS MEETINGS

- SET UP MEETINGS, EVENTS & TRAVEL ARRANGEMENTS

- COUNSELING WITH EMPLOYEES AS NEEDED

- ASSIST HUMAN RESOURCE MANAGER

SR ADMINISTRATIVE CLERK:

MAY 1995 - NOVEMBER 1998

- PAYROLL (ADP & E-TIME)

- ATTENDANCE RECORDS/WARNING LETTERS/SUSPENSIONS

- DAILY PRODUCTION REPORTS

- ACCOUNTS PAYABLES/PURCHASING

- QS 9000 INTERNAL AUDITOR

ASSE COORDINATOR

OCTOBER 1993 - DECEMBER 1995 (PART-TIME)

- RECRUITING AND INTERVIEWING NEW REPS

- COORDINATING PAPERWORK FOR 35 REPS

- MOTIVATING, PROBLEM SOLVING WITH REPS & STUDENTS

- MEETINGS WITH REPS, STUDENTS, CIVIC GROUPS & SCHOOLS

- COUNSELING WITH FAMILIES & STUDETNS

- MAKE TRAVEL ARRANGEMENTS FOR STUDENTS

HUBBARD MILLING COMPANY

SHIPSHEWANA, INDIANA

PLANT SECRETARY

JANUARY 1994 - JUNE 1994 (PART TIME)

JANUARY 1978 - DECEMBER 1993 (FULL TIME)

- INVOICING TO DEALERS

- PAYROLL

- ANSWERED PHONES AND TOOK ORDERS AS NEEDED

- COORDINATED INSURANCE CLAIMS/WORKERS COMP/OSHA

- SET UP MEETINGS, CONVENTIONS & TRAVEL ARRANGEMENTS

- DAILY & MONTHLY PRODUCTION REPORTS

- ACCOUNTS PAYABLES/PURCHASING

- WAREHOUSE INVENTORIES

EDUCATION:

CENTRAL NOBLE HIGH SCHOOL

MARION COLLEGE & IPFW(purdue) (1 YEAR EACH)

IVY TECH (TAKEN SEVERAL BUSINESS CLASSES)

SEVERAL COMPUTER CLASSES (word, excel, powerpoint, access and

ADP)

SEVERAL ONE DAY SEMINARS

CERTIFIED QS 9000 INTERNAL AUDITOR

CERTIFIED 6 SIGMA YELLOW BELT

CERTIFIED PROBLEM MANAGER

INTERESTS: CAMPING, READING, TRAVELING, MEETING NEW PEOPLE

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