Administrative Assistant Customer Service

Amanda Hatcher

**** **** ** *.

St Petersburg, FL 33713

Phone: 727-***-****

Email: *******@*****.***

[pic]

Summary of Quality

. Coordinate with various staff for operational support activities;

serve as a liaison between departments and resolution of day-to-day

administrative and operational problems.

. Provide executive assistant/administrative support for various

departments and managers such as answering telephones, assisting

visitors and resolving a range of administrative problems and

inquiries.

. Operate desktop computer to compose and edit correspondence and

memoranda from dictation, verbal direction and from knowledge of

policies of established departments/divisions; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous

meetings.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which also includes' travel

and lodging arrangements.

. Creating marketing materials and campaigns.

Qualification

. Microsoft office XP, Vista, 2007, Word, Excel and Outlook

. QuickBooks, Publisher, Adobe, Act, PowerPoint, Photoshop, Access and

ACT

Professional Experience

DMS - Executive Assistant to CEO September 2009

Part-time Position

. Meeting Book Preparation.

. Agenda Preparation.

. Community Clubhouse management.

. Transcription of meeting minutes.

. Proof reading.

. Correspondence.

. General administrative duties.

. Budget Management.

. Public Record Research.

. Working with CEO on new Proposals.

. State Compliance.

Colliers Arnold, Clearwater, Florida, May 2008 - July 2009

Marketing Coordinator for Senior Vice President of Investment Properties

and two Investment Brokers

. Team management.

. Creating marketing plans.

. Project Coordination.

. Transaction Coordination.

. Creating marketing materials such as Proposals, Offering Memorandums and

Flyers.

. Updating websites for listing and the listing team.

. Working with clients by providing basic information on real estate

listings.

. Creating weekly marketing reports for the property sellers.

. Budget management.

. Property Management.

. Schedule and coordinate meetings/special events as requested.

. Maintain contact and prospective buyer databases

. Creating and maintaining accounts using QuickBooks.

. Research on properties.

. General Administrative work.

. Comparable sales research using Co-Star, Real Quest and Loopnet.

Marcus & Millichap, Tampa, Florida - Tampa Florida. December 2005 - May

2008

Brokerage Administrative Assistant to Agents and Marcus & Millichap

Senior Staff

. Creating marketing packages for the agents.

. Putting sold listing under contract

. Checking that the paperwork is correct for the state in which the

property is listed.

. Updating listing packages.

. Ordering office supplies, binding supplies and agent training materials.

. Supporting three agents in the Jacksonville FL, location, by creating

their marketing packages, putting listing under- contract and any

other administrative work via email.

. Updating the property inventory and internet listings.

. Setting up for National conference calls.

. Filling in at reception when required.

. Creating and maintaining databases

. Generating buyer/seller letters

. Creating and sending out E-Blasts for agents listing

. Resolving basic computer issues

. Special projects

. Creating marketing flyers/postcards using PowerPoint

Bankers Life & Casualty Company - Brick, New Jersey. July 2004 - May

2005

Branch Office Administrator

. Assisting agents with new applications and clients requests.

. Requesting funds transfers for Annuity's from various financial

intuitions.

. Documenting all issued policies, and checks that arrive at the branch

office on a daily bases, and other correspondence related to pending

policies.

. Working with Home Office to get policies issued for difficult cases.

. Providing customer service to Bankers Life & Casualty customers,

. Working with the managers to provide the best possible environment to

support the agents to optimize their personal productivity.

. Working with newly hired agents after the interview process to get all

necessary documentation complete, and licensing requirements meet for

the State of NJ.

. Maintaining records and filing

Regus Business Center - Princeton, New Jersey, July 2003 - July 2004

Senior Client Service Representative/Administrative Assistant

. Assisting the center manager and assistant center manager with daily

operations of the business center.

. Provided exclusive administrative support for the VP of Technology who

was based at the Princeton Regus

location.

. Preparing weekly reports and invoice payment tracking, in conjunction

with the Home Office in Stanford.

. Sent and tracked computer equipment around the world for the VP of

Technology

. Provided administrative support for Regus clients and their staff.

. Modifying the way tracking of client packages and faxes were tracked for

monthly billing.

. Organized catering as requested by clients.

. Provided reception coverage, when required.

. Provided and supervised the training of two new Regis employees.

. Provided tours of the Business center to prospective client

Education

Burton Upon Trent Technical College

Staffordshire (UK)

. NNEB - Nursery School Teacher

Cannock Chase College

Staffordshire (UK)

. Higher National Diploma in Business and Law

Contact this candidate