Customer Service Administrative Assistant

Donnasue Andazola

**** ******* **** #***

Fort Myers, Florida 33912

Phone 239-***-****

Fax 239-***-*****

E-mail abivfr@r.postjobfree.com

Employment 4/2007 to current Lee County, BoCC Estero, Florida

Administrative Assistant

Maintain standard operating procedures for the

Estero Recreation Center to ensure consistency and

daily responsibilities as directed by the Parks and

Recreation Department. To include, but not limited

to; internal and external customer service/support,

correspondence, Outlook coordination, POS systems,

comprehensive record keeping, project & website

management, exercise good judgment &

confidentiality with regards to all communications,

flexibility & task management for organized

completion of daily tasks, and perform any other

duties assigned by supervisory staff.

8/2006 to 2/2007 American Cancer

Society Fort Myers, Florida

Administrative Assistant

Ensured that all constituent information was

processed in accordance with Division standards,

kept appropriate records to prepare reports as

required, provided timely & accurate documentation,

bank deposits, account & data entry, check

requests, travel arrangements & reimbursements,

correspondence, file maintenance, and project

research. Prioritized projects & event activities

to ensure goals & objectives were met; educational

development to ensure team success was met in

management and mission.

7/2000 to 8/2006 City of Cape Coral

Cape Coral, Florida

Administrative Secretary

Provided administrative support functions for the

Recreation Division of the Parks & Recreation

Department. Direct personal assistant to the

Superintendent of Recreation and Recreation

Management Staff. Included budgeting, payroll,

purchasing, reporting, account management, facility

support, policy & procedure enforcement, and work

orders. Project grant management & reimbursement,

extensive travel preparation & reimbursement for

the Superintendent & Supervisory staff, and

licensing tracking. Utilized clerical and

organizational functions combined with the

knowledge of multiple software programs to ensure

that the Recreation Division remained in accordance

to all Ordinances. Represented the Recreation

Division to the Public, City Council, and upper

level Board Members by being a team player and

maintaining confidentiality. Performed others

duties as directed.

Education 1983 to 1984 University of Toledo Toledo, Ohio

One Year

Art Major/ Education Minor; Units completed- 3

quarters

1988 to 1989 St. Petersberg

College Clearwater, Florida

AS Degree

Art Major/ Education Minor

1996 to 1997 Edision Community

College Fort Myers, Florida

10 Credits; 2 Quarters

Undergraduate Work; Continuing BA studies

2003 to 2003 School District of

Lee County Cape Coral, Florida

Session One (Management of CPS Studies)

Completed session one/ 4 semesters (Certified

Professional Secretary Training). Management

Studies.

2006 to 2007 Barry University

Fort Myers, Florida

2 Semesters

Undergraduate BA in Public Administration

References Work Related: Kathy Magaw, Asst. City Auditor

cell: 973-***-****

Work Related: Barb Dickinson, Yacht Club Manager

cell: 239-***-****

Personal: Vikki Lewis 15 year friend

cell: 239-***-****

Certificates & Microsoft Word Level 1 & 2 from Scott's Computer

Skills Training Services 2/1999

Microsoft Excel Level & 2 from Scott's Computer

Services 3/2000

Microsoft PowerPoint from Scott's Computer Services

3/2000

Business Grammar from Rockhurst University

3/2003

Conflict Management Skills for Women from Skillpath

3/2002

Advanced Excel for the Power User from Rockhurst

University 5/2002

Mastering the Basics of Microsoft Excel from

Rockhurst University 5/2002

Conference for Admin. Professionals from Rockhurst

University 9/2004

Human Recourses Hiring Training from City of Cape

Coral 6/2004

Microsoft Project Task Training from ITS City of

Cape Coral 10/2004

Customer Service Training from Knapp Consultants

1/2005

Skills for the Administrative Assistant from Lee

County 1/2008

Untwist Your Negative Thinking from EAP Services

Lee County 4/2008

The Power of One; Success Needs a Partner FL

Institute of Govt. 4/2008

Access and Facility Max; Lee County Parks &

Recreation/ BoCC 3/2009

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