Customer Service Manager

Colleen M. Ryan Home: 707-***-****

*** ******** ***** ****: 707-***-****

Windsor, Ca. 95492 r *******@*********.***

EXPER IENCE

R ogers & Young I nsurance Services

Personal Lines Customer Service

2009 – 2010 (PT)

Commercial Lines Account Manager 2002 - 2008

( FT)

• M aintaining client relationships and promoting insurance products

• Service existing accounts as assigned in a t imely and accurate manner

• Develop a working knowledge of assigned clients

• M aintain knowledge of markets, underwri ting criteria and company materials

• P rocess applications, cancellations, claims, endorsements and certificates

• Assist with Front Desk duties including phone and mail

CIS I nspects – Morgan Kellie Group 2008 – 2010

O ffice Assistant

• Process draw requests from lenders and dispatch inspector

• Recruit new inspectors to suite new project

• Assist inspector process to inspection requirement

• Review photos once received and insert in report

• Edit inspector report and review accuracy

• Communicate with Lender on progress

• Phone and reception duties

N orth American Mo rtgage I nsurance Services 1995 - 2002

Sales Representative – Team Leader

• Direct Phone sales of property insurance nationwide

• Work with loan officers to secure new clients

• R isk evaluation and account analysis for final pricing of product

• Navigate through individual insurance rating systems and databases

• Coordinate regional team with new business logs and work load

• Report to manager new policy count and progress

D on Ramatici I nsurance Agency 1993 - 1995

Personal Lines Supervisor & Customer Service 1981

- 1987

• Managed personal lines team – New business and renewal process

• Responsible for personal line products for existing clients

• M aintain knowledge of Company markets and underwriting guidelines

• Navigate through individual insurance rating systems and databases

• Process applications, cancellations, claims, endorsements and certificates

Qualifications

Excellent communication; data entry; courteous phone skills; word and excel; general

office duties; ability to multi-task; self-motivated; reliable; positive and consistent;

P roperty & Casualty License

References Upon Request

Contact this candidate