Customer Service Sales

Rachelle Lee Dahl

***** ********* *****

Lakeville, MN 55044

Phone: 612-***-****

Email: abivfb@r.postjobfree.com

CAREER OBJECTIVE

To gain employment that will allow me to utilize my skills in the legal field with a strong emphasis on

legal research and writing.

EDUCATION

Rasmussen College A.A.S. Paralegal March 13, 2010

Erickson Mediation Institute Rule 114 Divorce Mediation March 12, 2010

Metro Mediation Internship Feb-March, 2010

VOLUNTEER WORK

360 Communities Family Support Coach May 2010-Present

MEMBERSHIPS

• Conflict Resolution of Minnesota

• Minnesota State Bar Association-Alternative Dispute Resolution Section

QUALIFICATION SUMMARY

• Well versed with analytical, organizational, leadership, implementation, and communication skills

• Able to coordinate multiple projects

• Has the ability to interact and make professional presentations

• Deadline and results driven

• Self motivated

• Multiple Dean’s awards for grades and attendance

• Paralegal and general education tutor for peers

• Additional general education courses at St. Mary’s Campus and Century College

• Office Suite 2007 (MS Word, Excel, PowerPoint)

• Westlaw

• ESP (Promotional Product search engine)

• Typing speed of 70 WPM

• Well versed on internet research and tools

EXPERIENCE

The Dimensional Group Sales/Customer Service August 2009-March 2010

• Daily client contact by phone, e-mail, or in person

• Daily phone or e-mail contact with production and/or management team

• Prepared and delivered price quotes

• Prepared and coordinated orders for production

• Identified solutions to customers problems

• Implemented and coordinated all internal process between sales office and production facility

• Met/exceeded monthly sales goals

• Data entry

Curtis 1000 Customer Service/Estimating Team Lead (Manager) July 1999-

June 2009

• Managed a department of 22 employees overseeing day to day operations

• Hired and trained all new employees

• Prepared and delivered performance reviews and/or disciplinary action

• Developed and implemented monthly reports on department metrics, including quality control

and productivity

• Negotiated vendor pricing, delivery schedules, and contracts

• Developed and maintained vendor relationships

• Supported and trained over 250 sales representatives nationwide in promotional product

opportunities, sales tactics, product knowledge, order writing, and customer care

• Maintained a year over year sales increase averaging 20% and exceeded sales goals.

• Grew the business from half a million dollars to over seven million dollars in under five years

• Attended tradeshows and National Sales Meetings

• Organized and implemented 2 computer conversions in less than four years

Adgraphics Customer Service/Order Processing Team Lead May 1996-July 1999

• Provided quality customer service in a call center atmosphere

• Processed orders with high accuracy

• Processed price quotes with high accuracy

• Coordinated follow up with customer and/or production

• Coordinated problem resolution

• Performed sales presentations and sales calls with customers and vendors

• Represented company at national tradeshows

• Proof read annual catalogs and promotions for errors, coordinated new product additions, and

corrections with the Marketing department

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