Customer Service Sales
Resume:
Kristen R. Hall
Lexington, KY **511
hall.kristen
@gmail
.com
OBJECTIVE
To contribute to your organization's success through the use of exceptional managerial, customer
service, and people skills.
QUALIFICATIONS
● Solid managerial and administrative experience.
● Exceptional versatility and adaptability.
● Dedication and drive as a hard working individual.
● Outstanding communication and team building skills.
● Ability to manage multiple tasks in a pressured environment.
PROFESSIONAL SKILLS
MANAGERIAL AND CUSTOMER SERVICE SKILLS
● Part owned and managed a web development business for 5 years.
● Helped grow the business from 3 employees to 10 employees with sales over $500K.
● Managed projects from concept to completion.
● Prioritized and coordinated office work flow.
● Interacted with clients and utilized excellent organizational skills to provide quality products.
● Oversaw daily operations on both the business and project level.
ACCOUNTING SKILLS
● Completed and submitted invoices and process for payments.
● Prepared monthly cash flow reports.
● Demonstrated knowledge of and accountability for payroll and employee records, daily sales
operations, and profit and loss statements.
● Managed timesheets, accounts receivable, and payable.
COMPUTER SKILLS
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● Proficient in using personal computer skills in such programs as Microsoft Windows, Microsoft
Word, Excel, Access, PowerPoint, Outlook, Visio, Gmail, and QuickBooks for word processing,
spreadsheet, accounting, internal/external correspondence, reports, and presentations.
● Created and distributed a variety of reports using QuickBooks and Excel.
● RiskMaster
HEALTHCARE SKILLS
● As Risk Manager at the Lexington Clinic, I coordinated clinic malpractice cases and issues with
the physicians, medical director and attorney.
● Managed patient and employee safety occurrences and complaints for all clinic locations.
● Responsible for all clinic compliance issues, such as OSHA, EPA, and NIOSH.
● Ensured all employees were properly trained on safety, infection control, and risk management
policies.
● Managed worker’s compensation cases.
● Lead Safety Committee meetings and was an active member of the Quality Improvement
Committee.
● Researched and kept records concerning safety compliance, liability and quality issues and
provided support to management in these areas.
ACTIVITIES
● Starting and co leading a successful Women’s Ministry team for my church over the last 5 years.
This entails managing events, goals, budgets and volunteer groups.
● Leading an Early Childhood team for my church which involves overseeing schedules, safety
issues, volunteers, curriculum and inspiration for the ministry.
● Secretary of the shool Parent Teacher Fellowship (PTF).
EMPLOYMENT HISTORY
● Workers Compensation Claims Specialist, Alliance Coal 2010 - present
● Independent Demonstrator, Uppercase Living 2008 - 2010
● Director of Operations & Managing Partner, eVision Services 2001 - 2007
● Account Executive, Trapp Communications 2000 - 2001
● Risk Management Coordinator, Lexington Clinic 1998 - 2000
EDUCATION
University of Kentucky, Lexington, KY -- 1998
Bachelor of Health Science in Health Services Management, Minor in Business.
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