Customer Service Representative

sheyla w. abston

*** ***** ****** **

Ardmore, AL 35739

Home: 256-***-**** ********@*****.***

Work: 256-***-****

SUMMARY

Energetic, results generating team player with diverse work experience.

Proven to be an effective problem solver in varied business environments

with motivation to work under pressure, maintaining a pleasant friendly

demeanor in military and office settings.

Technical Skills/training

MS Office, Oracle, HTML, Inventory Management System (IMS), Deltek Cost

point, HAZMAT Training, Marshalling AFCT/FDR Training, Feeder Handling

Training, DG Handling, Belt Loader Training, Data Entry

Education

Strayer University 12/2000 - 06/2001

Major: Business and Administration

Natomas High School, Sacramento, CA

Diploma, 2000

professional Experience

Federal Express, Madison, Al 2006 - present

Courier

Team Leader of a group of employees, Unloader/Loader personal Aircraft,

Van, Truck, Can. Deliver and Pickup customer packages as needed as well as

tracking packages using Inventory Management System (IMS). Current HAZMAT,

MARSHALLING AFCT/FDR, DG HANDLING certifications and maintain a good

driving record.

yulista management service, Madison, AL 2008 - 2009

Property Coordinator/Shipping and Receiving

Leads and assists personnel in all shipping and receiving activities.

Maintain receipts and shipments; Prepares items for shipments. Verifies

accuracy of shipping notices, bills of lading, invoices, orders and others

records. Unload and load trucks with pallet jacks; Consults with manager to

clarify priorities, identify problems and suggest changes for improvement.

Determines shipping priorities and methods required to meet shipping and

receiving schedules. Support Pick - Up and Delivery of materials, parts,

supplies, and equipment. Perform other duties/tasks as assigned to meet

requirements. Verify daily inventory levels and maintain accurate inventory

counts; format and provide daily and weekly WIP inventory status reports,

as appropriate. Ensure all completed kits are brought into inventory and

accountable on required documentation. Assist with all inventory

replenishment reports and inventory interactions. Possessed Security

Clearance.

ruth's Chris Steakhouse, Huntsville, AL 2007 - 2008

Pantry Chef

Assist with customer order in a timely manner. Provide and prep work to

adjust to a daily flux of customers, including weddings, banquets, and

other group of large volume.

UNITED STATES GOVERNMENT, PENTAGON, Washington, DC 2000 - 2001

Information Representative

Processed Military family identification card requests as well as CAC

cards. Promoted from Customer Service Representative in the Call Center.

Facilitated EPR's and OPR's. Possessed Top Secret Security Clearance.

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