Customer Service Manager
Resume:
Shelley De Los Reyes
Yuma, Arizona 85364
abiv8p@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
• Personable and persuasive in communicating creatively with customer from all cultures and economic levels.
• Proven skills in persevering to solve customers’ problems.
• Self motivated and confident in making independent decisions.
• Very well organized, detail orientated and ability to meet deadlines.
• Supervised, hired, terminated and evaluated employees.
• Able to speak and understand most Spanish.
RELEVANT EXPERIENCE
Sales & Marketing
• Responsible for ordering inventory, correction count, price changes and monthly specials.
• Provided product knowledge to customers and employees.
• Promoted outside sales from customers outside immediate area through fliers & phone calls.
• Contacted customers with sales and specials pertaining to their needs.
• Handled all returns and exchanges. Insuring customer satisfaction as the final outcome.
• Setting up classes with Manufacturing Reps. to inform customers of the newest products. An event where questions could be
answered and suggestions as to how to promote sales in their salons/spas.
Organization & Customer Service
• Handled wide range of customer problems, applying diplomacy and follow through reassuring customers of delivery dates,
requests and special orders.
• Maintained accurate paperwork necessary to complete all reports required by corporate office daily, weekly and monthly.
• Monitored Loss Prevention.
• Researched and provided extended information regarding any product the customer may have. From contacting our company
rep. or going to the Manufacturer to provide the correct answers.
• Made a point of passing all literature regarding new products, upcoming events or variety of ways products could be used or
applied.
EMPLOYMENT HISTORY
12/2009 – Present Taxi Driver A Plus Taxi Company Yuma, Arizona
12/2006 – 11/2008 Store Manager CosmoProf Beauty Supply Store Yuma, Arizona
10/2004 – 06/2006 Customer Service Rep. Spherion (contracted to APS) Yuma, Arizona
01/2004 – 08/2004 Behavioral Health Paraprofessional I Excel Group Yuma, Arizona
06/2000 – 04/2003 Assistant Manager of Transit Store City of Los Angeles Dept. of Transportation Los Angeles,
California
05/1999 – 02/2000 TSR Operator Alert Communications South Pasadena, California
08/1998 – 12/1999 Bartender Richards Hofbrau Highland Park, California
10/1990 – 08/1996 Assistant Manager Dorian’s Beauty Supply Eagle Rock, California
References upon Request
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