Customer Service Manager

Kathy A. Welker

**** *. ******, ***********, ******** 62704

217-***-****

abiv7j@r.postjobfree.com

Objective Obtain a administration/secretarial position to utilize

my management skills

Professional Microsoft Office Filing/Editing

Skills Microsoft Windows Typing (55+ wpm) Business English

Office Procedures Management Skills

WordPerfect Telephone Skills Customer Service

5.1/6.1 Office management Skills

Education Managerial/Office Specialty

Lincoln Land Community College/Continuing Education

G.P.A. 3.8/4.0; Attendance 100%

Lincoln Land Community College Certificate/Certified

Nursing Assistant

2006/G.P.A. 3.8

Presently attending LLCC for nursing and business degree

Employment Developed ability to work in a fast-paced atmosphere

Skills Maintained excellent customer relations and developed

customer rapport

Diplomatically resolved customers complaints on

as-needed basis

Ability to follow instructions well and make decisions

with no supervision

Motivated and supervised 5+ employees on daily basis

Maintained all record-keeping procedures

Delegated responsibilities to employees to meet

company's expectations

Effectively developed telephone communication skills and

consistently met quotas

Employment History

Assistant Manager, AT&T Telecommunications 09-69 -

Co. 03-01

Zayre Department Store, Sewing Department 08-84 -

Supervisor 04-85

Jeffery Allen's Craft Store, Sales Associate 06-91 -

11-92

Schiffer's Christian Book Store, Store 12-01 -

Manager 09-03

Memorial Medical Center, Nursing Technician 06-06 - To

Present

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