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Customer Service Manager

Location:
Lancaster, CA, 93534
Posted:
October 20, 2010

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Resume:

Corina R. Smith [***] ***-****

***** ******** *****, *********, ** 93534 abiv7g@r.postjobfree.com

Objective

Dynamic, self-motivated individual with experience in a fast-paced,

professional environment. A person who has a true passion for delivering

a remarkable experience to my inside and outside customers. I desire a

position that will provide an opportunity to significantly contribute to a

company's efficiency and customer service.

Professional Profile

U.S. GOVERNMENT CENSUS

Crew Leader Assistant/ Field Operation Enumerator

04/27/2010 - 06/11/2010

Lead team to achieve quotas

Met with supervisor daily to debrief of daily work/schedules/payroll

Conducted quality control on paperwork to ensure accuracy & completeness

Worked directly with public handling personal data & confidential

questionnaire

Learned the nature, scope and objectives of each assigned field operation

& specific procedures to be followed

Assisted the crew leader to ensure work was on schedule

Observed enumerators in the field, provided on the spot assistance, and

recommended additional training for low performing enumerators

Reviewed daily payroll forms for accuracy & completeness

State of California

In Home Care Giver for terminally ill Mother in Law

10/2007 - 03/17/2010

Handled all insurance billing & customer related issues.

Massage & physical therapy for patient.

Disbursed patients' medications as indicated by doctor.

In home care and transportation for all patients' day-to-day needs.

Westin Hotel, Long Beach, CA

2/2007 to 10/2007

Catering Sales Manager

Achievements:

Exceeded Goals Consistently by average of 30%

Increased Food & Beverage Minimums by 30%

Responsibilities:

Working with customers to ensure quality service

Site Visits with customers to showcase our product

Contracting/Servicing Event for personal clientele

Handled all Preparations/Banquet Event Orders to meet exact expectations

for clients

Food Tastings to ensure our meals and presentation to exceed needs

Nine Sports Entertainment, Inglewood, CA & Henderson NV

06/10/2002 - 07/2006

Executive Assistant

Achievements:

Established and Maintained Professional Relationships

Negotiated Best Rates for Meetings Below Annual Budget

Responsibilities:

Served as Executive Liaison between President, Sr. management team and

Executives

Traveling to Acquire New Relationships Nationwide

Assisted in Decision Making Procedure with President of NSE

Meeting Planning

Crowne Plaza, Los Angeles, CA

02/2002 - 04/2006

Executive Meetings Manager

Achievements:

Exceeded Goals by 40%

Increased Sales Revenue by 30%

Employee of the Month June 2005

Increased Average Daily Rate by $60

Responsibilities:

Booking, Negotiating & Servicing All Account Types

Promoting, Selling & Arranging Detail with Vendor Staff

Maintained Professional Relationships for Rebookings

Cold Calls/Prospecting New Business

Eugene H. Freed, M.D., Los Angeles, CA

1998-2002

Worker's Compensation Collections Agent

Achievements:

Successfully Collected 60% of Old Debts

Implemented New Collection Letters to Mail Out Monthly

Negotiated Old Liens

Collected Average of 70% of Bills' Entirety (After doctor wrote entire

balance off due to age of lien)

Responsibilities:

Negotiating Liens with Insurance Companies

Collecting on Liens Older than Five Years

Implementing New Strategies for Collections

Multi-line Telephone System

Cold Calls

Education

Mastering Skills Workshop & Negotiating to Win, Los Angeles, CA

Hamilton High 1997, West Los Angeles, CA

References

References are available upon request.



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