Nicole B. Ortiz

909-***-****

**** ****** **, ****** ********* Ca

Objective

At this time I have my associates degree in Human Resource Management and I am working on

receiving my bachelor’s degree in Human Resources Management as well. In my preceding

work experiences I have attained exceptional computer skills, as well as great communication

skills. I also have very good customer service skills. I am looking for a position where my

knowledge, education, and accomplishments will contribute to the success of your organization.

Education

Currently enrolled at Ashford University. (Online courses)

A year of course work, Chaffey College, Rancho Cucamonga, CA, December 2006.

Diploma, Alta Loma High School, Alta Loma, CA, June 2005.

Employment

ARS National - Rancho Cucamonga, CA 10/2007- Present

Debt Collector - Salary $14.50 per hour

- I currently have 1700 accounts on my desk. Which I am responsible for make a certain amount of outbound

calls per day. I am also responsible for hitting my commission goal every month. Which I have accomplished

every month since I have started. I am currently a level four collector. Level four collectors are the top

producers of the company.

B & M Asphalt- Azusa, CA 7/2005 - 10/2007

Secretary Position - Salary $12.50 per hour

Responsible for writing up orders, doing the book for the company. I also typed up letters for the owner to

send out to customers. I dealt with any issues customers had with jobs. I also did all the filing and answered the

multi-line phone. I also did the company book keeping.

Skills

Excellent customer service skills.

I work well with diverse groups of people.

Type 45 wpm.

Very quick with the ten key.

I have excellent skills with most computer programs- Microsoft word, Power point, Microsoft excel, AS

400 and Quickbooks

3 years of experience working with multi - line phones

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