Customer Service Technician

Jeremy Baker **** Sherman Church Ave SW

abiv5f@r.postjobfree.com

Canton, Ohio 44706

Phone 330-***-****

Skills: Network Analyst, Windows Server Administration, Support,

Field-Engineering, PBX, Telecomm, Computer Technician

Systems: Windows Server 2000, 2003, SBS, 2008, Windows 7, Vista,

Business, XP

Professional

Hardware: IBM, AMD Comp Servers, Desktops 32, 64, bit and Quad core

CPU's

(Cisco) Routers, Switches, Hubs, Firewall, Cat, 3,

5, 6, & FO, Structured

Networks, Patch Panels, Racks, NEC, Hitachi, Nortel

PBX, Telecomm,

Data-Comm. Scanning equipment.

Software: Windows Server, 2000, 2003, 2008 Exchange 2000, 2003,

ProComm, MAT

Microsoft Office XP, 2000, 2003, 2007 (SCCM) System

Configuration

Manager (AD) Active Directory, (GPO) Group Policy,

(MMC) Microsoft

Management Console (WSUS), Windows Server Update,

Symantec Corporate

Antivirus, Symantec Ghost, Veritas Backup Exec,

Terminal Services, Citrix,

Outlook, Scripts, Service Desk ticketing software,

SQL Database Operation

Network: LAN, WAN, DNS, TCP/IP WINS, DHCP, IIS, PBX, VOIP, Printers,

Experience

ISG/Kent State University

Kent, Ohio 2009-2009

Network Analyst

o Process Telecomm, VM, Network Service Desk requests to

facilitate M.A.C's within the KSU Campus environment utilizing

MAT, ProComm, AimworX, Service Desk

o Performed DCO Operations study/training on the Service

Desk/AimworX platform

o Work within the IS/NTS/Telecomm Group in the capacity of

IS/NTS/FieldEng to escalate or dispatch Service requests to

appropriate group for completion within SLA

o Attend IS/NTS Operations meetings

SHI/ Garrett Sayer Group /Select Portfolio Services

Jacksonville, Fl 2009-2009 Deployment Technician

o Installation of new pc's per user includes imaging, backing data

up to Server bringing data back down to new machine setting up

user Outlook profile

o Assisted with the roll out of 300 new HP workstations throughout

the SPS

Corporate network.

o Ensured workstations were properly configured and on the

network.

Satellite Central

Sharon, Pa 2008- 2009

Voice/Data Technician

o Provide Installation, maintenance, repair of Telecom/Data

network systems and associated equipment

o Service of commercial, government, corporate accounts.

o Customer service within (SLA) Service Level Agreement

o Interface with internal IT department's and Vendors to close

service requests

Modis IT Staffing

Jacksonville, Fl 2007-2007

VOIP Technician

o Perform site survey/inventory of existing telephone network

within Bank of America corporate campus environment

o Work in conjunction with E.D.S and AT&T PBX Engineers for VOIP

conversion data collection

o Troubleshoot, diagnose, test and install new Cisco IP phones

Ettain Group

Jacksonville, Fl 2007- 2007

Deployment Technician

o Assisted with the roll out of over 3,000 new IBM

workstations/laptops

o Work in conjunction with Winn Dixie internal IT Dept and

Getronics to deploy workstations on the company network

o Image, Script, Network, hardware, Application,

Configuration, troubleshooting

CSI Networks Inc

St Augustine, Fl 2006-2007

Voice/Data Technician

o (IMAC) Installation moves, adds, changes of telephone

and networking systems

NEC, Nortel, AT&T, Leviton, Panduit, Etc

o Project Mgt, Customer Service, Vendor Mgt

o Commercial, Business service in Jacksonville and Saint

Augustine Fl Area

K-Force Pro Staffing

Jacksonville, Fl 2005-2006

IT/Deployment Technician

o Assisted with the roll out of over 10,000 new Dell

workstations on the Citigroup

Corporate network

o Work in conjunction with Dell Managed Business Services

division.

o Image, Script, Network, Application, verification legacy

equipment RMA Logistics

Hudson Global Resources

Jacksonville, Florida 2004-2005

(RF) Radio Frequency Technician

o SCFT Drive test and Optimize CDMA digital cell towers in

Daytona, Jacksonville, Fl market

o Work in conjunction with Nextel/Sprint P.C.S Engineers

to resolve service, cellular

Issues

o Utilize Agilent software, GPS receivers, RF Frequency

plans Phones, laptops

To perform daily data collection tasks.

United States Navy

Mayport, Jacksonville, Fl 2003-2004

NMCI Network Technician

o NMCI category 6 computer network and associated

equipment installation

To MILSPEC government requirements

o Work in conjunction with General Dynamics Project Mgrs

o Lead technician performed termination and testing, Crew

Leader and logistics

Education

Stark State Technical College N. Canton, Ohio

2002-2003

MCSE 2000 Microsoft

Certified Systems Engineering

Hitachi Telecomm Atlanta, Georgia

2000-2000

HCX 5000 PBX

Installation and maintenance.

Leviton Telecomm N. Canton, Ohio

1997-1997

Structured Cabling

Cat3, Cat5, Cat6 & Fiber -Optics

Operations Specialist Radar, Computerized Radar, Crypto,

Navigation, Radio- 1991-1994

United States Navy Telecommunications, Electronic

Warfare, Intelligence

United States Navy Fleet Combat Training Center

1990-1991

Operations Specialist Virginia Beach, Virginia

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