High School Customer Service

Unique Carper

**** ******* *****, ***********, ** 32301

850-***-**** home * 850-***-**** cell * abiv42@r.postjobfree.com

Objective: I am seeking a position where I can fully utilize my

organizational, development, marketing, and customer relations

skills.

Summary: Many years experience in special events, education, customer

relations, editing, marketing and volunteer management. Can

execute tasks flawlessly with an emphases on timelines and

organization, and maintain superior written, verbal, and

computer skills.

Accomplishments:

Special Planned as Coordinator or Assistant Coordinator more than 300

events to date including formal Events dinners, informal dinners,

golf tournaments, educational seminars and classes, membership

recruitment events/meetings and networking events.

Marketing Used various means of marketing such as newsletters, flyers,

website, emails, and social networks to market services, events,

media alerts, and legislative news

Customer Increased customer service with no additional funding by

implementing same day response

Relations to any member inquiry. Created forms and online surveys for

member feedback. Implemented the feasible suggestions received.

Experience:

November 2009 - present

Associate Director

The Associated General Contractors of Greater Florida

Duties include: Serving as Associate Director to Executive

Director with responsibilities for all customer relations,

marketing, publications, events, invoicing, correspondence,

website maintenance, committee management, membership

recruitment and retention, legislative alerts, travel monthly to

Jacksonville, Tampa and Orlando for member events, overseeing

all communications including website content, online newsletter,

press releases, social networks, and publications, and the first

point of contact for new membership inquiries and general

questions.

May 2007 - February 2008

Newsletter Editor

Florida East Coast Chapter AGC

Duties include: Ghostwriting newsletter for trade association.

July 2006 - October 2009

Assistant for Administrative Duties

The Associated General Contractors of Greater Florida

Duties include: Recruiting and retaining members, creating and

distributing newsletter, assisting publisher with quarterly

magazine and directory, typing correspondence, designing,

implementing, managing and promoting educational seminars and

special events, working in conjunction with the Deputy Director

to secure sponsors for events, traveling to and setting up for

major events, coordinating speakers for membership meetings and

other events as needed, marketing, maintaining website and

database, and performing general office duties.

July 2005 - July 2006

Newsletter Editor/Educational Coordinator

The Associated General Contractors of Greater Florida

Duties included: Planning, coordinating and promoting

Supervisory Training Program classes in Jacksonville and Tampa,

notifying AGC of America of graduates of the Supervisory

Training Program classes and preparing completion certificates,

creating and distributing monthly newsletter, assisting

publisher with quarterly magazine and directory, processing new

members, sending membership information to prospective members,

maintaining member and prospective member database, assisting

Event Planner with golf tournaments, dinners, and networking

events, and performing general office duties.

August 2004 - July 2005

Receptionist

Boys & Girls Clubs of the Big Bend, Inc.

Duties included: Greeting parents and visitors, answering and

transferring incoming calls, taking and delivering messages,

sending and receiving faxes, filing, updating master calendar,

ordering and keeping stock of office supplies, assisting

President, CFO, Resource Development Coordinator and Director of

Development with general office duties including filing and

maintaining confidential information, scheduling interviews,

preparing deposits, and assisting development team with events

as needed.

August 2002 - July 2004

Special Education Paraprofessional

Topeka Public Schools

Duties included: Assisting teacher in instructional periods and

with preparing lesson plans, enforcing behavioral consequences,

managing the classroom in the teachers' absence, preparing notes

for students who were not capable of doing that task on their

own, assisting English as a Second Language students, preparing

homework packets, and working on-on-one with a special needs

child.

August 2002 - July 2004

Dance Team Sponsor

Topeka Public Schools

Duties included: Recruiting qualified high school students for

membership in the dance team program, planning and administering

the various public performance duties, maintaining

administrative records as instructed, overseeing the care and

maintenance of all school-owned dance team equipment, and

assuming other duties and/or assignments as instructed by the

Athletic Director.

September 2001 - May 2002

Recreational Leader

Topeka Housing Authority

Duties included: Providing after-school services to students

ranging from elementary to high school, supervising field trips,

providing tutoring services, leading recreation activities, and

distributing newsletters to neighborhood residents.

June - August 1999 - 2001

Summer Switchboard Operator

Topeka Public Schools

Duties included: Answering and transferring incoming phone

calls, taking and delivering messages, sorting mail, sending and

receiving faxes, filing, preparing notices of outstanding

balances, and assisting with enrollment.

Education:

April 2008

Associates Degree in General Education

Tallahassee Community College Tallahassee, FL

Honors

President's List

Dean's List

Phi Theta Kappa International Honors Society

Illumainaire Show Choir

May 2007

High School Diploma

Highland Park High School Topeka, Ks

Theater

Dance

Music

Black Student Union

Activities:

President 2010-2011

Vice President 2009-2010

SISTUHS, Inc.

Proficiencies:

Microsoft Office, QuickBooks, Windows XP, MemberClicks,

Publisher, and Adobe.

References:

Available upon request.

Contact this candidate