Profile

. Strong planning and organizational skills

. Effective communicator, demonstrating strong interpersonal skills with

diverse populations

. Self-starter, multi-taks, trustworthy and motivated

. Highly developed customer service skills, professional and prompt

. Demonstrated excellent people skills

. Proven leader, committed to excellence with a proven track record

. Outgoing and personable satisfying customer needs while meeting

company objectives

. Trustworthy and dependable with access to confidential information

Certifications

Certified Clinical Medical Assistant, National Healthcareer Association

2/2010

. Certification includes phlebotomy, general clinical skills and ECG

administration

CPR Pro Certified, American Safety & Health Institute October 2009

Essential New York Certificate of Workplace Competency - Gold Level

(Syracuse University) 2010

Education & Training

OCM BOCES, Liverpool, New York 2/2010

Medical Assistant Program

Program training includes infection control, rooming patients, SOAP

documentation, ECG administration, phlebotomy, medical office laboratory,

assisting with minor office surgical procedures, therapeutic

communications, appointment scheduling, word processing, introduction to

medical billing, insurance, and financial management, and an introduction

to electronic medical records

Empire State College, Syracuse, NY 2006

Associates of Science - Business Studies

Ahern, Murphy Associates 1999

Graduate - Leadership Course

Experience

Medical Research Associates of CNY, PLLC 3/2010-8/2010

Research Assistant

. Assist in management of study subjects ensuring complete adherence to

FDA regulations and study protocol

. Create and maintain documentation including source and eCRF

. Perform ECG, spirometry, obtain vital signs and obtain samples through

clinical procedures (e.g. phlebotomy, swabbing, etc.)

. Laboratory processing including urine pregnancy and strip testing,

separation of blood products, rapid strep and specific IgE testing for

studies as well as Allergy and Asthma Diagnostic Offices

. Manage drug representatives, drug samples and schedule events such as

lunches

NY Spine and Wellness 2010

Medical Assistant Intern (5 week program)

Manpower, Inc (position lost because of economic

downturn) 4/2007- 9/2008

Permanent Placement Consultant (Recruiter)

. Effectively identified new clients and negotiated contracts.

. Successfully recruited and evaluated candidates for clients.

. Managed own business to meet company sales goals.

Pinnacle Publications (position lost because of company financial

issues) 7/2005-5/2006

Sales Manager

. Started as sales associate and was promoted within three months to

Sales Manager

. Developed new sales team, sales compensation package and goals

. Managed sales staff to meet goals

. Worked with management team to set company goals

Empire Vision Centers - Lens 123 6/2002-1/2005

Customer Service Manager

. Recruited and developed new team, and retrained staff retained

. Process/procedure review resulting in annual savings of over $85,000

. Increased overall performance of team to increase patient satisfaction

. Supervise contact lens fulfillment call center and reception area

staff and procedures, meeting company goals and deadlines to ensure

customer satisfactions

. Created customer satisfaction goals and surveyed customers to ensure

goals were being met

PPC, Inc. (resigned - company financial issues -

impending layoff) 9/2001-6/2002

Customer Service Manager

. Effectively reorganized customer service staff to better meet customer

and sales needs resulting in an annual saving of $25,000

. Ensured total customer satisfaction and increased production staff

knowledge of customer needs through production meeting participation.

March of Dimes (resigned - excessive time requirements interfered with

family needs) 2/2000-/92001

Division Director

. Organized community volunteers and staff to meet mission and

fundraising goals.

. Educated public concerning prenatal health and preventing birth

defects.

. Worked with community leaders and media to promote the March of Dimes

Mission.

CABLExpress Corporation (Cxtec) (position eliminated) 7/1994-

1/2000

Manager of Office Services (Administrative Manager)

. Direct supervision of up to 15 employees

. Effectively reorganized processes and procedures resulting in an

annual saving of $125,000

. Managed administrative and support staff for all departments within

the organization, working closely with department managers to ensure

needs were met

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