Human Resources Customer Service
Resume:
Cassandra Joseph
N. Miami, FL 33181
abiv3e@r.postjobfree.com
PROFESSIONAL SUMMARY:
Human Resources Professional with comprehensive experience in HR functions for medium to large sized companies with over 30,000
employees. Special expertise in regulatory compliance (federal and state labor laws, OSHA, FMLA); policy and procedure development and
administration; workers’ compensation, employee relations. Track record of implementing innovative HR programs that deliver significant
employee relations improvement partnering with senior management to meet business goals.
Strengths include: HR Policy Administration, Safety & Regulatory Compliance, Employee Relations,
Conflict Resolution, Recruitment & Selection, Workers’ Compensation
EXPERIENCE:
City of Opa-locka, Miami, FL
Human Resources Specialist II Feb 2010 - Present
Acting Director of Human Resources Oct 2009 – Feb 2010
• Guide and manage the overall provision of the Human Resources services
• Oversee the implementation and administration of city-wide personnel policies and procedures
• Confers with department Directors and other officials to provide assistance as it concerns application of civil service rules,
administrative policies and procedures and relevant laws and regulations regarding employment issues
• Prepares and recommends position classification and pay plans and directs the continuous administration and maintenance of these
plans.
• Prepares and monitors department budget
• Plan and direct the activities of clerical, paraprofessional and professional staff members in all steps of the employment process
• Makes decisions with regard to recruitment sources; developing and coordinating training programs relative to recruitment
• Represents the Human Resources Department at civil service board meetings and City Commission Meetings
• Maintain current union contracts and ensure continuous administration
• Administer and manage progressive discipline process; counsel management staff on effective counseling
Human Resources Specialist II (Mar 2009 – Sept 2009)
• Manages day to day operations of Human Resources Department totaling of 175 employees
• Conducts employee orientation, developmental counseling; maintenance of active and inactive personnel files, processes and tracks
personnel action forms
• Administrate and computes wages and records data for the use in payroll processing, employment verifications and garnishments
• Administer benefits enrollment for eligible employees in city programs such as pension and saving plan
• Maintains medical insurance and other personnel records and forms
• Reconcile all invoices generated by the City and prepare payment for related employee benefits
• Participate in and/or provide information for unemployment cases
• Attend Personnel Board and City Commission Meetings
• Oversee department in Director’s absence
Agility Logistics, Atlanta, GA Apr 2008 – Dec 2008
(A global company with more than 32,000 employees and 550 offices in 100 countries around the world. With over $6 billion in annual revenue,
agility comprises of three key business groups – global integrated logistics (GIL), defense and government services (DGS) and investments)
Human Resources Business Partner
• Supported 11 locations in the Eastern United States.
• Actively supported all relevant HR activities and ensure delivery of a comprehensive high quality range of HR services to meet local
needs
• Support Area / Functional Leaders in fostering the strategic development of a customer service focused organizational culture that is
focused on growth
• Lead the recruitment and development of talent to ensure the necessary capabilities are acquired, developed and deployed in line with
evolving business needs
• Trained management and ensure compliance with performance based employee relations processes
• Responded to inquiries regarding benefits, policies, procedures, and programs
• Administered performance review and other programs to ensure effectiveness, compliance, and equity within organization
• Maintained and updated the human resources database with personnel changes such as pay increases, department transfers, name or
address changes
• Monitored and provided trend analysis and solution recommendation to business partners
• Assisted with other strategic projects as assigned
AmeriCold Logistics LLC, Atlanta, GA Dec 2005 – Oct 2007
(Leading cold storage and Logistics Company with $160 million in annual sales and 6,000 employees. Major customers include Kraft, Tyson,
Conagra Foods, Kellogg’s, Sara Lee, and Heinz)
Human Resources Generalist, Atlanta Region
• Direct all HR functions, including staffing, employee relations, new-hire orientation, workers’ compensation, labor tracking, HR policy
and procedure administration, legal and regulatory compliance (EEOC, FSA, FMLA), labor relations (Teamsters union), compensation
and incentive planning, and corporate safety programs. Administer union contract. Manage multi-site (6) region in Atlanta.
• Consolidated hiring practices into single location and implemented best practices in hiring, compensation, performance reviews and
PeopleSoft HRIS utilization
• Introduced productivity and safety incentives that improved productivity approximately 15% and slashed recordable accidents by more
than 50%
• Eliminated over 200 temporary employees in favor of full-time staff. Implemented new wage-step progression plan that increased
hourly wages by $2 per hour resulting in successfully recruiting 200 better qualified new hires. Slashed turnover rate to 18% and
gained recognition for moving Atlanta from having the worst retention rate in the company to one of the best
• Reduced workers’ compensation and disability expenses 40% by instituting improved safety programs within the region
• Successfully provided HR background information for negotiated new contracts with the Teamsters union leading to an estimated $1.5
million savings to the company in Atlanta, GA
• Assisted Risk Management in recovering $80,000 in inaccurate workers’ compensation claims
Parkway Regional Medical Center, Miami Beach, FL Nov 2002 – Apr 2005
Human Resources Generalist
• Accurately maintained all active and terminated employee personnel files. Updated and maintained all job descriptions according to
HR policy.
• Generated weekly/monthly ad-hoc reports to maintain compliance guidelines (terminations, New Hires, Transfers, etc.).
• Maintained and supported the implementation of federal, state, local and corporate standards for the hospital. Conducted research and
generated periodic and special reports.
• Facilitated HR audit which resulted in a 98% for the department
• Successfully managed Teen Volunteer Program for 50 students within the community
City of Miami, Miami, FL Aug 2000 – Aug 2002
Human Resources Personnel Manager
• Supervised staff of 6 Para-professional employees with the main focus of Personnel policy and procedure in a government compliance
capacity. Reviewed applications to determine eligibility for vacant positions within several departments for the City of Miami, FL.
Organized, developed and monitored comprehensive recruitment programs to bring the City of Miami into Governmental compliance.
• Assisted in organizing, developing and applying comprehensive recruitment programs for job applications, input employment
applications for Human Resources tracking software.
• Successfully provided HR background information for implementation of new wage salary schedule for new city administration
• Increased the number of Creole speaking applicants by conducting job fairs at bilingual churches and other government agencies
EDUCATION:
St. Thomas University, Miami, FL – GPA: 3.5
Masters Degree Business Administration
Florida International University, Miami, FL
Bachelors Degree Business Administration
SKILLS:
Fluent in Haitian Creole and speak conversational Spanish
Proficient in PeopleSoft HRIS, MS Office, and payroll systems.
Completed hundreds of hours of training, including:
OSHA, Safety Training, Pereless (Recruiting Software), Talent Management Suite (TMS)
HRIS Systems Training, PeopleSoft 8.8, ADP/HRB Benefits Solutions
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