** ********* ******, *******, ** ***** 315-***-**** ( Cell phone

585-***-**** ( abiv3d@r.postjobfree.com

Mark Jesse

Objective

Find employment with a company where my skills and experience will be

an asset to the business while furthering my knowledge and abilities

in the process

Skills

Server Support 2000,2003, Software installation, Software

repackaging, Software projects, Active directory, Group policies,

Operating Images, Remote support, Patching (WSUS), SMS, SCCM,

Customer Support, Anti Virus, Desktop Support, Help Desk, VMware,

Software Lab testing

Experience

2001 - 2009 Frontier Communications Rochester, NY

Systems Administrator

Manage client desktop environment.

Initialization and configuration of operating systems

Install and configure custom applications

Repackage applications for SMS/SCCM

Support

Troubleshoot support for helpdesk and desktop support technicians

Troubleshoot network and applications

Support helpdesk and product during application deployment

SCCM Server and Desktop Client

Software/OS

Microsoft Windows 98, NT4.0, 2000, XP, 7

IBM Client Access, Seagulls J Walk Client, NGS Q Port, Microsoft Suite

Maintenance

IP boot disks for ghost desktop images

Weekly updates to call center personnel via SMS/SCCM

2000 - 2001 Tek System (Heidelberg Digital Rochester, NY

LLC)

Systems Administrator

Manage client desktop environment

Initialization and configuration of operating systems

Install and configure custom applications

1995 - 2000 EDS (Xerox Corporation) Fairport, NY

Systems Administrator

Manage client desktop environment

Initialization and configuration of operating systems

Install and configure custom applications

Manage servers/printers and network

User Accounts

Network printers and queues

LAN infrastructure

"Unix" DNS database

Backups/Restores

Configured lab equipment

Serviced network and component level hardware

Support

Troubleshoot network and applications

Special project servers

Database applications (Rational Requisite Pro 2000)

Web, print and Exchange servers

Software/OS

Microsoft Windows 95, 98, NT4.0, 2000, XP

Microsoft Office

Hummingbird Exceed 6.2

Symantec Ghost (Ghost Multi-Cast)

Awards

Frontier

Console of Leadership Award for Customer Server (twice awarded)

EDS

Customer Recognition "Outstanding customer first award"

Received letter of commendation from EDS Xerox Account President John

Staedke for outstanding customer first behavior.

References

References are available on request.

Contact this candidate