Administrative Assistant Customer Service

Tammy S. Greig

*** *. ****** **. *******, IL **072 815-***-**** *********@*****.***

Objective

Motivated team player seeks to apply a twenty-year track record of administrative excellence to a

demanding position that offers continued professional growth.

Work Experience

Fort Health Care, Ft. Atkinson, WI January 2009 –August 2010

Registration/Switchboard Coordinator

• Manage the hospital’s registration, switchboard and authorizations & benefits operations

• Regularly problem solves to resolve patient registration, complaints, and other matters

• Supervise twenty-two staff members, providing them with clear guidance on tasks, mediating disputes,

monitoring work activities, evaluating performance, and resolving issues related to poor performance

• Track co-payments within the ED registration for the last year which consisted of $160,000 of additional

revenue

• Develop and maintain policies and procedures for the department. Team Lead for implementing new computer

program

• Review production, payroll and other records and reports

Rasmussen College, Rockford IL June 2006–January 2009

Administrative Assistant/Student Account Manager

• Account Payables & Receivables. Collecting on 600+ student accounts, which created over $100,000 in revue

monthly. Invoiced students and all third party agencies for tuition, books, fees and other related college

expenses

• Invoicing for staff supplies and vendors

• Prepared daily bank deposit

• Posted Title IV funds to meet Department of Education regulations

• Processed excess funds and refunds for students weekly, received checks, mailed out and updated student

accounts

• Participate in student retention that met weekly to discuss numbers and activities that would create student

involvement

• Was the point person in the campus to greet customers, answer phone calls and questions, and redirecting

student’s questions to appropriate staff members as necessary

NMR Elite Physicians, Rockford, IL October 2000–June 2006

IME Coordinator/Team Lead

• Analyzed operational procedures, identifying, developing and introducing refinements to improve office

functions as needed in a fast paced environment

• Interviewed, hired and trained employees

• Planned, assigned and directed employee work to appropriate staff

• Researched physicians via internet, phone and medical database, Recruited and negotiated fees, established

relevant contracts. Scheduled IME’s, Transportation and Lodging as needed

• Addressed grievances and concerns from nurse case managers, resolved billing issues, tracked and reviewed

reports through electronic management, and updated physician’s credentials to ensure contractual needs for

clients are met in accordance with disability policy guidelines

• Billed physicians, reconciled vendor invoices and collected on accounts

Tammy S. Greig

MCCS – Child Development Center, Yuma, AZ August 1999–June 2000

Administrative Assistant

• Provided administrative support for child development programs

• Collected and maintained statistical information to registration and DOD programs

• Data entry of student demographics and preschool curriculum

• Prepared correspondence and reports for the director, management and business office staff

• Enrolled children in various programs from preschool to daily care of infants and after school programs

• Collected & posted payments, billed appropriate programs to clients and provided resources and referrals to

patrons

USMC HMM 163, Yuma, AZ December 1997–December 1998

Key Volunteer

• Provided information, referral and support to military families

• Connected family members to appropriate resources during crisis or need

• Maintained up-to-date roster information for the deployed unit

• Served as the liaison between the commanding officer and key coordinator

Cocopah Indian Tribe, Somerton, AZ November 1997–June 1999

Resource Planning Assistant

• Issued land leases and tribal permits

• Researched legal descriptions and right of ways and assisted with land documentation

• Maintained filing system, typed reports & correspondence, arranged appointments, and prepared monthly

newsletter for tribal council

MWR Custom Shop, Okinawa, Japan December 1994- April 1997

Assistant Manager

• Directed the provision of products and goods to 25,000 members of the Armed forces

• Set up merchandise displays, bar coding, and scanning. Assisted with designing and setting up artwork for

customer orders

• Assisted in sales of products, not only on the showroom, but air shows and special events

• Responsible for the procurement of products from vendors in Thailand, Korea, and the U.S. Responsible

for inventory and equipment maintenance

• Performed administrative duties such as deposits, daily closeouts, payroll and scheduling, provided training

on new software and equipment as needed

Education

Columbus High School, Columbus, NE 1985

Diploma

Maryland University, Okinawa Japan 1997

Business Management, 4 credit hours

Tammy S. Greig

Skills & Qualifications

Proficient in Meditech 5.54 and Microsoft Office Suite: Word, Excel and Power Point, Adobe, Outlook and Various

Medical software programs. Retail Sales Experience, Customer Service, Cash Handling, CNA. Reliable and

Outgoing, self starter, team player with superior organizational and multi-tasking skills.

References available upon request

Contact this candidate