Customer Service Management

Wade Orr

**** *** ******** ****, ********* ***, Huntsville, Alabama 35806

Cell: 561-***-****, e-mail: *******@***.***

Logistics Manager Profile

As a retired Logistics Manager with 22 years of military service I planned,

scheduled, assessed and executed logistical operations with great

enthusiasm. Have experience with the logistic supply management program,

operations, objectives, policies, systems, and procedures in performing a

wide variety of analytical studies and projects related to supply

management improvement, productivity improvement, management controls, and

long-range planning. Analyzed and evaluated design concepts and integration

support requirements to determine if concepts satisfy support requirements.

Took appropriate measures to coordinate property book updates to achieve

realistic and accurate forecasts. Maintained data accuracy between reports

and reality on the ground. Coordinated status to identify shortages in

unserviceable assets, shortages of repair parts and excess equipment

impacting progress to align unit's reset timeline and the unit's readiness

rating. Have excellent interpersonal, verbal and written communication

skills. Exhibit work habits and attitude conducive to a team environment.

Able to quickly learn and comprehend new systems and methods. Have superior

organizational and time management skills with the ability to work

effectively in a fast-paced environment.

Professional Experience

Logistics Operations Manager, U.S. Army, Kaiserslautern, Germany

07/2008 to 02/2010

Supervisor: Kelley Donham Salary: $51,672.00 - $58,080.00

Improved the operational systems, processes and policies in support of

organizations mission - specifically, supported better management

reporting, information flow and management, business process and

organizational planning. Managed and increased the effectiveness and

efficiency of Support Services (HR, IT and Finance), through improvements

to each function as well as coordination and communication between support

and business functions. Performed reviews and analysis of assigned

recurring reports and related production products. Identified and developed

methods to improve product review such as using personal computer software

to graph key indicators to emphasize potential issues and the functional

defining and developing of expert/decision support systems to reduce manual

efforts. Vital instrument in long-term planning geared toward maintenance

and supply excellence. Oversaw financial management, planning, systems and

controls. Managed directorate budget in coordination with the Executive

Director. Developed individual program budgets, invoicing to funding

sources, including calculation of completed units of service. Developed,

reviewed and maintained logistics planning, transportation, maintenance,

supply operations, and organizational training to ensure deployability in

the event of a natural disaster or state of emergency. Managed 5 government

credit card holders ensuring proper use of funds, assisted in the plans and

execution of procurements, monitoring of requisitions, relocation, storage

and maintenance equipping of 23 organizations during command

transformation. Supervised 6 persons in daily training and logistics

operations including conducting quarterly and annual performance

evaluations and scheduling tasks to ensure potential to perform at the next

highest level. Consulted with supervisors in determining which projects to

initiate, in developing deadlines, and in identifying staff and other

resources required to carry out the assignment. Worked with and assists

senior Integrated Logistics Support (ILS) managers in providing mission

oriented logistics support. Developed, recommended and issued program

guidance and instruction effecting logistics programs within the

organizational structure. Performed long range and contingency planning for

material fielding, maintenance support and logistics support operations.

Monitored progress toward meeting the logistics plan milestones. Identified

the causes and impacts of delays or other problems and identified actions

required to resolve problems. Remained abreast of advancements in

logistics processes and the principles, policies, administrative,

regulatory, and statutory guidelines applicable to supply and maintenance

operations to include budget management. Participated and advised in

discussions and or decisions affecting the design and development,

distribution, maintenance, transportation, utilization, and disposal of

materiel throughout the command. Developed internal control measures to

assess compliance and performance regarding systems and processes.

Researched and conducted special projects and studies, implemented policy

and procedures relative to the management of logistics and advised upper

management in matters of logistical importance.

Notable Achievements

Key leader in logistical operations working with both civilian and

military. Provided continuity and direction to the organization during

transition to streamline logistical processes. Organized, tracked, and

conducted 30, 60 and 90 day logistic planning and annual logistic

requirements for the organization.

Senior Supply Supervisor, U.S. Army, Dothan, Alabama / West Palm Beach,

Florida

10/2001 to 07/2008

Supervisor: Jimmi Ring Salary Range: 29460.00 - 51672.00

Served as Subject Matter Expert on new equipment fielding and product

improvement programs. Performed as the staff logistician responsible for

the participation in the development and integration of logistics

application to improve the effectiveness of the material readiness,

resource allocations, procurement procedures and policies, logistics

process, command and control and logistics decision making at all levels.

Technical supply advisory throughout the Command and maintain a high degree

of coordination with other commands, and higher headquarters in the

resolution of problem and in achieving optimum supply support. Managed all

facets of logistics for 900-member organization to include supply, property

accountability and maintenance. Performed staff supervision of 4

organizations that maintained $30 million worth of equipment. Supervised

employees engaged in the daily operation of a large supply or storage

warehouse. Monitored and controlled expenditures; composed budget requests

that reflect section needs; assisted in the preparation and administration

of the annual section budget; coordinated implementation of new systems,

policies, and procedures; implemented budget adjustments during the year to

reflect revised spending priorities; compiled monthly and annual

performance and activity reports; established procedures for inventory

control, warehousing, storeroom, and supply delivery operations; conducted

studies of warehousing methods and procedures and recommends changes;

reviewed and participated in required inventory of stock and established

stock levels. Initiated efforts to improve operations, decrease turnaround

times, streamlined work processes, and worked cooperatively and jointly to

provide quality seamless customer service. Used historical knowledge of

equipment, logistics lessons learned and performed special studies and

evaluations of fielded systems to improve maintenance and logistics

support. Prepared and presented briefings, correspondence on assigned

systems. Participated as a member of a project team, conducted studies,

prepared position papers and created reports addressing logistics issues.

Collected, collated and analyzed logistics reports and databases. Conducted

research to assure the integrity of property accountability record.

Ascertained by examination and observation receipts, storage, use,

disposition, and accounting records conform to procedures prescribed by

applicable regulations and directives. Determined whether records reflect

transactions and changes in accountability and responsibility and internal

controls are exercised to adequately protect the interest of the

government. Conducted reviews of property accountability records to assure

all required support documents are filed and that all data entries have

been posted, initialed and dated. Experienced in preparing work orders for

facility maintenance. Performed Automated System Administrator Duties for

ADPE support systems in support of the Garrison Reutilization Program.

Provided operational level guidance to the Garrisons subordinate staffs

resulting in operational compliance. Analyzed logistics business process

to determine control measures. Recovered in excess of $5 million worth of

property losses. Coordinated equipment realignment and restructuring for 4

units. Coordinated and conducted Command Supply Discipline Program (CSDP)

assessments to ensure all units complied with the provisions set forth

under the CSDP guidelines.

Notable Achievements

Served as Property Book Officer maintaining 100% accuracy and

accountability of over $30 million dollars' worth of equipment and

property, established accountability in an organization where

accountability of equipment and facilities was absent. Managed a logistics

budget in excess of $10 million dollars.

Supply Supervisor, U.S. Army, Baton Rouge, Louisiana

11/1997 to 10/2001

Supervisor: Andre Harmon Salary: 21540.00 - 29460.00

Managed and allocated the work of warehouse inventory employees and

associates, monitored performance, and provided mentorship. Designated as

the primary purchaser for all Southwest Asia mission purchases and budget

execution of $100k per month. Measured work performance of team members

with innovative counseling techniques. Ensured the accuracy and timeliness

of inventory reports to supervising managers. Ensured that all inventory

counts are performed according to schedule. Maintained data integrity of

all related transactions. Managed product quality standards. Analyzed daily

orders and receipt activity volumes. Coordinated with Warehouse Supervisors

to determine staffing requirements. Managed product identification

procedures and documentation. Ensured accurate and timely materials

movement. Ensured high customer service levels are exceeded. Ensured that

all company procedures and processes are adhered to including receiving,

storing, issuing, cycle counting, and safety. Made suggestions and

implemented process improvements when necessary. Followed-up on delinquent

inventories, reports, requisitions and administrative documents to ensure

timely reporting improving processes and reducing delinquencies by 38

percent. Knowledgeable and experienced in the operation of the Standard

Army Retail Supply System (SARSS), Standard Property Book System-Redesigned

(SPBS-R), Unit Level Logistics System (ULLS-S4) and Property Book Unit

Supply Enhanced System (PBUSE). Provided quality customer service to 23

organizations and trained over 12 peers in logistical operations. Oversaw

supply operations in three locations to include Southwest Asia, El Dorado,

Arkansas and Baton Rouge, Louisiana. Charged with ensuring funds, property

accountability, inventory management, and maintenance operations,

transportation and HAZ-MAT requirements for each location.

Notable Achievement

Improved Productivity: Analyzed and improved departmental operations.

Established new performance standards and procedures resulting in increased

productivity and more efficient resource utilization, allowing direct

product delivery to the remote organization.

Education/Training

Strayer University, Huntsville, Alabama, Present

Bachelor of Business Administration with a concentration in Acquisition and

Contract Management: Completed 103.5 credits

Certificate, Property Book Unit Supply Enhanced Course, Ft. Lee, Virginia,

2006

Certificate, Total Army Instructor Training Course, St. Louis Abispo, 2006

Diploma, Advanced Non-Commissioned Officers Course, Ft. Lee, Virginia, 2002

Certificate, Contracting Officer Representative Course, Ft. Lee, Virginia,

2001

Certificate, Army Logistics Management Course, Ft. Lee, Virginia, 1999

Certificate, Army Maintenance Management Course, Ft. Lee, Virginia, 1999

Skills

Secret Security Clearance

Superior organizational skills

Superior time management skills

Excellent verbal and written communication skills

Exceptional analytical skills and attention to detail

Excellent interpersonal skills and professional attitude

Exhibit work habits and attitude conducive to a team environment

Working knowledge of Microsoft Word, Excel, PowerPoint, and Access

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