Quality Control High School
Resume:
Nicole Riggs
**** ********** **. . **** **. Louis, MO 63367 . 314-***-****
***************@*****.***
Qualifications
. Demonstrated ability to prioritize and handle multiple tasks in a high
stress fast-paced environment
. Experienced relationship builder throughout all levels of management
. Grace under fire and problem solving
. Outstanding listening skills
. Highly motivated self-starter, working alone or with a group
. Advance ability to always satisfy the customer
. Experienced trainer and supervisor of staff
. Respond to high volume contact with internal and external customers
using multi-channel communication: Phones, fax, Lotus Notes, Microsoft
Word, Excel, Visio, SAP (SD, WM, IM modules), Advantx, - type 50 wpm.
. Five years plus in Materials Management, distribution and Customer
Service and Rep relations
. Advanced understanding of Quality System Regulations,Good
Manufacturing Practice and FDA requirements
. Advanced ability to interpret, resolve negative attitude
. Ability to read and comprehend written technical procedures as well as
revise SOP's as needed
. More than ten years of quality control, purchasing and sterile
processing experience
. Five years plus of shipping/receiving experience including FedEx/UPS
manifest systems
. Excellent attendance and willingness of flex schedule, as needed, with
little notice to cover activity during higher volume season
Experience
2010. Aesculap Implant Systems
Set World Operations Lead
. First level supervision of a staff of 14 Quality control surgical
instrument technicians
. Inspection, QC testing, and refurbishment of surgical instruments,
implantables, and endoscopes from surgical loaner sets
. Inventory control for a pool of 3000+ surgical loaner sets and 3+
million in instrumentation and implants
. Tracking and tracing of surgical instruments and implantable including
Ortho plates, screws and human bone grafts
. Creation and maintenance of presentations, reports and forms to track
asset/product movement
. Reporting and analysis to mid-level and upper level management
. Purchasing of all product internal and external
. Log and track purchase orders and communicated as needed
. Keep up to date tracking on equipment expected, as well as
communicating with technicians and project management team
. Create action plans to move merchandise and maintain optimum inventory
levels
. Developed and communicated creative strategies and marketing plans to
achieve desired inventory levels
. Purchasing of over the phone product for the customers
. Creates purchase orders, closing of purchase orders
. Provides SAP training for new employees
. Shipping and receiving on a daily basis
. Forecasting, negotiation skills within customers, regional sales
directors, and sales reps
. Promoting new product on a daily bases
. Respond to high volume contact with internal and external customers
using multi-channel communication: Phones, fax, Lotus Notes, Microsoft
Word, Excel, Visio, SAP (SD, WM, IM modules), Advantx, - type 50 per
min.
2004-2005 St. Luke's Hospital
Sterile Processing Technician
. Disinfection, decontamination, sterilization, inspection and testing,
implantables, and endoscopes from surgical sets. Checking in loaner
sets and hospital owned surgical sets in the OR and bringing them back
up to spec for immediate turn around.
. Ordering of cleaning and refurbishment supplies
2000-2004 Belleville Memorial Hospital
Sterile Processing Technician
. Disinfection, decontamination, sterilization, inspection, testing,
refurbishment and sterilization steam/gas of surgical instruments,
implantables, and endoscopes from surgical sets. Checking in loaner
set and hospital owned surgical sets and bringing them back up to
spec.
. Organized and coordinated departmental scheduling
. Training in ISO-9001, Sterilization Procedures, Infection Control
Education
High School Diploma - Class of 2000 Belleville East High School
GPA 3.4
. Studies included typing, computers, technical/business writing,
literature, psychology
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