Customer Service Administrative Assistant
Resume:
Amy Christle
Lapeer, MI *****
Home 810-***-****
Cell 810-***-****
abiv1b@r.postjobfree.com
Summary of Qualifications
Proficient with TSS, Nurse Testing, E-Verify, Lexis Nexis, Mysis, Ansos, Intranet, Time Trak,
Citrix, Microsoft Outlook, Microsoft Word, Excel, PowerPoint
Excellent oral and written communication skills
Detail oriented
Function in a fast paced environment.
Dedicated to quality customer service with interpersonal skills as well as being cooperative and
patient
Education __
Davenport University,
Bachelor of Business Administration
Integrated Professional Studies Business/Health, Management
Mott Community College,
Associate in General Science; Honors __
_
Concentration in Business and Health Administration
Work History
VMS Program Coordinator
MSN Medical Staffing Network, (3/2010 to 6/2010)
• Full time +
o Credentialing and coordinating paperwork adhering to JCAHO standards in a paperless
environment through TSS.
o Conduct interviews, screen applicants
o Set up Nurse testing for potential staff
o Hiring of health field staff
o File maintenance, documentation, reports
o Process Payroll: red-lining- issue checks, direct deposit
o Job placement
o Contract maintenance
o Handle complaints, internal and external
o EPLS,GSA,OLG, E-Verify
Recruiter
Inspire Home Care, (7/2009 to 3/2010)
• Part time
o Helping new company get established by hiring according to current needs.
o Hiring through the execution of strategic sourcing techniques to include a variety of
resources such as internet, advertising, employee referrals, and job fairs.
o Qualify existing profiles to ensure they accurately describe selection requirements
o Conduct the interview and selection process
o Conduct background and reference checks
Administrative Assistant / Staffing Associate
POH Regional Medical Center, (3/2007 to 11/2009)
• Part time
o Provide Administrative support to management by staffing the following departments;
Med/Surg, Cardiac IICU, and ICU. This includes staffing for RN’s, LPN’s, PCA’s,
Interns, Orderly’s and Ward Clerks.
Calls to employees on a daily basis to maximizing staffing concerns and needs.
o
Working with employment agencies to develop contracts and utilize them with our needs.
o
Troubleshoot, coach, and council complaints of employees in regards to payroll issues,
o
scheduling problems and daily situations to ensure satisfactory results.
On occasion, oversee necessary needs within the hospital, including bed placement,
o
working with family members, and dealing with employee discrepancies.
Process payroll for approximately 200-300 employees in a high pace environment
o
Monitoring performance/attendance records for staff and report to management.
o
Keep track of overtime, PTO, vacation, personal leaves, bonuses, and education days for
o
budgetary purposes.
Order equipment and supply ordering, answer multiple phone lines from in house and
o
outside lines, working with staffing partners on a daily basis, verify invoices, and budget
appropriately for agency staffing according to cost center, and distribution of paychecks.
Clerk Typist, Front Desk, Medical Records
Lapeer Community Mental Health, (7/2006 to 2/2007)
• Temporary Position
o Greet clients, set up for new client services
o Answer multiple phone lines in house and outside lines and take messages.
o Set appointments for Doctors, Therapist and Case Management
o Computer data input through Clinical Management System and Excel
o Medical record maintenance
o Sort and disburse mail
Certified Nursing Assistant
Bortz of Oakland, (11/2002 to 3/2006)
Crittenton Hospital, (2/2001 to 2/2002)
(2/1998 to 3/2000)
• Floated throughout, in many departments
Daily essential care; bathing, feeding, toileting, dressing
o
Vital signs
o
Accu-checks
o
Document intake and output
o
Insert and maintain catheter care
o
Starting intravenous lines
o
Electrocardiograms
o
Answering call lights in a timely fashion
o
Assist patients with ambulation, when needed
o
Assist with range of motion exercises
o
Making beds and keeping the patients' rooms and belongings neat and organized
o
Keep bedridden patients turned at least every two hours, to ensure comfort
o
Post mortem care
o
Safety awareness
o
Daily documentation on the care provided to each patient and reports all changes,
o
physical and mental, of the patients to the nurse
*Additional experience in long term, home care, closed unit psychiatric, sitter care in all age groups.
Hobbies
Include: Photography, camping, ATV’s, Hiking
Contact this candidate