Customer Service Sales

Colleen M. Clancy

*** ***** ***** ******. **** Aurora, NY 14052

716-***-**** (home)

716-***-**** (cell)

**************@*******.***

OBJECTIVE: To secure a position as a Customer Service Representative that

will utilize my skills, educational preparation, and professional

experience to make a difference.

HIGHLIGHTS

. Recipient of International Honors Society in Education Inductee -

Kappa Delta Pi

. Graduated Magna Cum Laude in Business

SKILLS

Computer literacy, Smartboard technology, summarize and clarify ideas,

write, present, organize, interpersonal skills, problem solve, deal with

students and families, attention to detail, time management, plan, decision

making, flexibility, creativity, influence, persuade, think independently,

editing skills, teach, train, classroom management, efficient, social

perceptiveness, team player, concern for others.

EDUCATION

Graduate Studies - Special Education

2007

Niagara University, Niagara University NY

Advanced Certification in Students with Disabilities

Masters of Science - Elementary Education

2003

Niagara University, Niagara University NY

Bachelors of Science - Business Administration

1999

Medaille College, Buffalo NY

RELEVANT EXPERIENCE

NRD, LLC, Grand Island, NY; Responsibilities and positions held:

. Product Manager, February 2001 to May 2002. Report to Senior Sales

Manager and President for various Marketing Projects for $10 Million

manufacturer of static control equipment that is purchased by Industrial

and High-Tech Companies. Work with advertising executives to determine

best trade journals available and appropriate ads to run. Work with

Production Managers to find solutions to manufacturing problems.

Responsible for coordinating Trade Shows.

. Sales Coordinator, February 1998 to February 2001. Reported to Product

Manager for all aspects of Lease renewal system. Daily sales calls to

customers. Worked with Regional Managers and various independent Rep

firms to achieve goals of renewed business and Customer Satisfaction.

Coordinated Trade Shows with sales associates. Worked with Sales

Assistant. Involved in training of Reps.

. Lease Coordinator, September 1993 to February 1998. Reported to Product

Manager for various sales duties. Daily customer service for renewals and

all other technical and assistance calls. Assisted with trade show

coordinating. Attended Trade Shows.

. Customer Service and Sales Assistant, August 1989 to September 1993.

Received and processed inside sales calls, gathered and managed customer

contract data, researched customer product information to ensure end-use

compliance and where deficiencies were found, would make recommendations

in accordance with internal specifications, gathered and formatted

quarterly distribution data for regulatory oversight of nuclear

shipments.

Colleen M. Clancy

Page 2

OTHER WORK EXPERIENCE

Maryvale Intermediate School, Cheektowaga, NY, October 2007 to June 2010.

Responsibilities and positions held:

Long-Term Substitute Teacher, Special Education Grade 5, September 2009 to

June 2010.

Summer School Special Education Teacher, Grade 2, July 2009 to August 2009.

Long-Term Substitute Teacher, Grade 3, September 2008 to June 2009.

Summer School Teacher, Grade 3, July 2008 to August 2008

Long-Term Substitute Teacher, Grade 4, October 2007 to June 2008.

The Gow School Summer Program, South Wales, NY, June 2007 - July 2007.

Responsibilities and positions held:

Summer School Teacher, Math and Writing, June 2007 to July 2007.

Main Street Elementary, East Aurora, NY, September 2003 to June 2007.

Responsibilities and positions held:

Long-Term Substitute Teacher, Math Specialist, January 2007 to April 2007.

Long-Term Substitute Teacher, Grade 4, September 2004 to June 2005.

Substitute Teacher, Grades K - 6, September 2003 to June 2004.

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