Customer Service Sales Representative

Deborah G. Lane

*** ****** ** #* ******** Springs, CO

***********@**********.*** (719) 344 - 3093

Education

University of Phoenix Colorado Springs, CO

Associates of Arts in Human Services November 2010

GPA 3.8

Experience

Allied Paper Company, LLC Colorado Springs, CO

Customer Service Representative May 2009 - Present

. Confer with customers by telephone to provide information about

products and services

. Take orders, update accounts, assess needs, solicit sales

. Contact prospective customers and develop new leads

. Prepare product quotes and proposals to gain new customers

Graven, Austin, & Drake Colorado Springs, CO

Telephone Sales Representative Nov. 2008 - May 2009

. Contact businesses or private individuals by telephone to explain

products and prices

. Taking up to 25 calls an hour, attaining daily quotas

. Responding and answering questions from customers

. Adjusting sales scripts to better target needs and interests of

customers

Business Technologies Canon City, CO

Receptionist April 2006 - August 2008

. Responsible for all aspects of receptionist duties

. Including multi-line phones, data entry, routing mail, and filing

. Greeting clients and directing them toward their destination

Business Technologies Canon City, CO

Help Desk Support Specialist IT Field Sept. 2003 - April 2006

. First responder troubleshooting hardware and software problems

. Communicate effectively with client to gather details of computer

issues

. Resolve difficulties in an expedient and tactful manner

United California Factors Monrovia, CA

Account Specialist March 1996 - June 2000

. Analyze financial statements and inventory of prospective clients

. Determine the degree of risk involved in extending credit or lending

money

. Consult with client to resolve complaints

. Collect on past due accounts

Skills

. MS Access, Excel, Word, PowerPoint, Publisher, Outlook

. IT Shoretel Phone Systems

Contact this candidate