Project Management

Summary Project Coordinator with exceptional process improvement,

project management, administrative and communication skills. Experienced in

environmental, wholesale distribution, manufacturing, drug, food,

healthcare, insurance and real estate industries. Just finished Microsoft

Project and Six Sigma Green Belt classes. Plan on obtaining certification

in PMP and Six Sigma Green Belt. Also maintain an Illinois Real Estate

License.

Education BA Degree from the University of Illinois in Chicago (made

the Dean's list 4 semesters).

Trained In Adobe Acrobat Insurance Microsoft PowerPoint

Software Documentation

Excel Lotus Notes Microsoft Project Visio

Industrial Eng Manuals Development Project Management Word

Info Mapping Microsoft Outlook Records Management

Experience PrimeSource Healthcare Systems

2008 - 2009

Project Coordinator/Office Manager

. Analyzed the cell phone program, purchase of office

supplies and use of express delivery services. Identified

and implemented over $100,000 in annual savings.

. Managed the transfer of 1,300 records boxes and 5

employees; oversaw the set up of 32 new cubicles.

. Responsible for the set up of new employees and the

relocation of existing employees.

. Served as point of contact with building management for all

maintenance issues including heating, cooling, electrical,

security and restroom. Resolved problems promptly.

. Managed the mailroom and receptionist function. Supervised

three employees.

. Administered the cell phone program for 100+ users.

Resolved problems promptly.

. Coordinated with general contractors regarding remodeling

work.

KEMRON Environmental Services

2004 - 2007

Project Coordinator/Office Manager/Technical Writer

. Managed the implementation of a state-of-the-art phone system

which resulted in vastly improved land-line phone

communication by researching and interviewing vendors;

requested and evaluated bids; recommended winning vendor.

. Increased productivity via higher quality output with

reduced downtime in the publication of hard copy reports,

plans and schedules through a new color copier

printer/scanner for the office. Coordinated the evaluation

of bids and the set up of the new machine. Also

saved about $500 a month over a prior lease.

. Responsible for administrative duties needed to maintain a

smooth running office.

. Coordinated multi-participant meetings; prepared agendas

and took meeting minutes. Interviewed, trained and

supervised an administrative assistant.

. Developed and wrote office procedures.

. Maintained adequate inventory of office supplies.

. Liaison to IT in troubleshooting computer, server, printer,

and phone problems.

. Used Word, Excel, Project, PowerPoint and Adobe to develop

status reports, project plans, schedules, marketing

proposals and presentations.

Experience Allstate Insurance

2000 - 2004

Technical Writer

Wrote significant portions of ALSTAR Manual by creating 4,700

pages of documentation instructing agents how to enter

homeowners, renters, landlord, condominium, fire, mobile

home, boats, and personal umbrella coverages for both new

business and endorsements.

Consulting Projects (Project Management/Technical Writing)

1996 - 1999

WMS Industries - Developed inventory management system user

manual for a system that tracked all products by serial

number from manufacturing though shipping. Edited supplier

handbook and wrote a help desk training guide. Assisted in

writing newsletter. (1999)

Abbott Laboratories - Developed requirements document and

user manual for a custom data base application (Visual

Basic/Access-based) for a manufacturing facility. Wrote

software methodology life cycle templates used by software

developers. (1998)

Kraft Foods - Wrote systems documentation for a company-wide

PRISM software conversion project. Focused on security

administration and finance. (1997)

Spiegel, Inc. - Provided project management services for IT

Headquarters involving computer hardware projects. Used

Microsoft Project to create schedules and reports. (1996)

W.W. Grainger, Inc.

1980 - 1995

Staff Analyst (1984-1995)

. Led effort to develop more reader-friendly manuals

regarding company policy, administrative procedures,

accounts receivable, mail services, aviation and employee

data systems.

. Increased productivity at a substantial cost savings by

performing statistical analysis of internal mail services

at seven facilities resulting in 30 recommendations.

. Recommended a national policy that staggered employees'

start times at branches, resulting in increased service to

customers after determining that more than 400,000 customer

calls were made annually when the branches were closed.

Approximately 50% of these calls were made in the hour

before the branches were opened.

. Recommended acquisition of project management software and

office equipment.

. Developed administrative policies and procedures for the

first comprehensive records management program. Continually

refined program over 12 years.

. Developed procedures and flowcharts required for ISO 9002

certification.

Project Administrator (1980-1984)

. Installed, updated, controlled and interpreted project

schedules including projects of company-wide scope such as

the construction of a $55 M Distribution Center.

. Assured on-time and under-budget completion by monitoring key

dates, events and action plans. Wrote minutes of meetings.

. Analyzed bid response information to determine major

contractual commitments. Established and oversaw capital

expenditure report.

. Managed contract administration follow-up with all major

suppliers. Maintained project documentation.

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