Customer Service Sales

Gary Owens

*** ***** **** **. “B . . . . . . . . . . . . . . . . . . . 719-***-**** . . . . . . . . . . . . . . . . . .*******@*****.***

Colorado Springs, CO. 80906

Management

Operations / Sales / Business Administration

Sales Management ~ Project Management ~Rapid Response ~ Customer Service

Hazardous Materials ~ Liaison Communications ~ Construction Management ~

Negotiations ~ Strategic Planning ~ Business Administration ~ Organization

General manager with extensive experience in all aspects of running a company including

operations, sales, marketing and customer service.

Proven success in ability to communicate effectively across multiple disciplines.

Strategic and competitive sales tactics raised company’s number of contracts 85%.

Bachelors – Business Administration. University of California. Los Angeles, CA.

Selected Successes

Construction Management & Consultation. Company was a leading firm in the fire, water

disaster restoration services. Directed the restoration efforts and coordinated the involvement of

company representatives, insurance investigators, fire captains and property owners. Negotiated

restoration costs with insurance adjusters.

Results:

• Generated a 70% project acquisition rate.

• Department met its $2.5 million dollar revenue goal.

Corporate Restructuring. Sales were stagnant for a window treatment company and

operational efficiencies were dropping. While serving as the Sales Manager, determined profits

could be increased if the manufacturing of product could be brought in-house. Eliminated the

supplier, restructured the company, re-located plant to a new site, and hired a production staff and

new installers.

Results:

• Strengthened company’s commercial profile through improved marketing plans.

• Increased annual sales revenue from $150K to $2M.

Customer Service. Gained a positive reputation for treating customers with integrity and

practical, cost-saving solutions. Contacted property owners experiencing excessive contamination

on their property. Investigated each site thoroughly and devised and executed a low-cost clean-up.

Results:

• On one property, owner had already spent $45,000; introduced measures that dropped toxic

levels below federal acceptable levels within three weeks and for only $1200.

• Saved an owner $75,000 in costs by effectively removing oil illegally dumped on her land.

Gary Owens . . . Page Two

Sales and Marketing. Local fire departments used only one local fire restoration company for

disaster response effectively denying our company a chance to compete. Approached the fire

captains; explained our process and convinced them to contact companies on a rotating basis.

Results:

• New arrangement enabled company to increase its number of contracts.

• Increased sales 50%.

Operational Improvement. Enhanced operational efficiencies involving work crews at a

Construction and Disaster Consultation company. Observed that the crew carried only a minimum

amount of the required materials and equipment on their trucks. When a disaster restoration project

was ordered, the crew took valuable time to retrieve materials from the company’s warehouse.

Devised a plan to improve both disaster response time and material support to the project.

Results:

• Using a fully-equipped trailer enabled crews to have all necessary materials and tools at the

project site.

• Reduced costs 23% and response time 45%.

Liaison Communications. Recognized for strong ability to effectively build strong relationships

with diverse and autonomous professionals. Upon joining company, realized they had a poor

working relationship with local insurance adjusters who falsely believed the company over-charged

for its services. Instituted a plan to restore the company’s reputation with the insurance industry.

Results:

• Strengthened company’s affiliation with insurers by explaining our billing process to

adjusters.

• Insurance contracts increased 45%.

Career Summary

General Manager

Environmental Waste Solutions. Las Vegas, NV

Emergency Services Manager

CoCat Construction. Denver, CO

Sales Manager

Palm Springs Shade Company. Palm Springs, CA

Project Coordinator

Har-Bro Construction and Consulting. Las Vegas, NV

Fire Captain

Banning Fire Department, Banning, CA

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