Technician Software

Joseph. H. Allen III

**** ***** ****** *** ****** City, MO 64132

Home 816-***-**** email **********@***.***

Objective: To obtain a position in which my technical

skills, work and

supervisory experience will allow me to pursue

professional growth.

Computer Skills: Windows 7,Vista, XP, 98 &95 Microsoft

Word, Microsoft Excel, Internet Explorer. Hands on

experience with set-up and configuration of desktops and

laptops.

Education:

08/05-10/05 U.S. Army- Transportation Management

Coordinator - Certificate FT Eustis, VA

06/08-06/08 U.S. Army - Transportation of Hazardous

Materials -Certificate Camp Roberts, AR

02/92-04/92 U.S. Army - Transmissions Systems

Supervisors Course - Certificate Ft Gordon, GA

09/90-10/90 U.S. Army - Leadership Development Course -

Certificate FT Hood, TX

Employment:

03/05-08/09 US Army Reserve Transportation Management

Coordinator

1. Coordinate movement of military cargo by air, land or

sea.

2. Plan primary and secondary routes for truck convoys,

assign convoy numbers.

3. Coordinate and update records of passengers loaded on or

of aircraft

4. Coordinate and update records of cargo being loaded on or

off aircraft, ships or trains.

5. Use Army computer programs to track movement of cargo

from point of origin to its destination and update

records of cargo being loaded on or of ships.

12/05-04/06 H&R Block Call Center- Digital Tax Solutions

Telephone Support

6. Assisted H&R Block clients with problems using the TaxCut

Online program.

7. Used the Clarify database to capture client information

and to report problems.

8. Used other software tools provided by H&R Block to help

clients complete their tax returns.

05/05- 12/05 Phillips 66 - CSR

9. Ring up purchases of gas and other products focusing on

courtesy, accuracy, and speed.

10. Stocked coolers and shelves.

11. Clean counters mop floors when necessary

04/98-05/04 Best Buy Service Technician

12. Performed pc hardware and software upgrades and

troubleshoots system problems. Provided assistance to

customers in diagnosing product problems and answer

questions regarding installation and operation of

products such as digital cameras, home audio/video

products.

13. Input customer and product information into company

database for all onsite or of site repairs.

14. Contacted customers by phone when repairs have been

completed and product is ready to be picked up

01/98-02/98 ADC Telecommunications-Contractor, Site

Auditor

15. Traveled to various Sprint facilities to conduct

measurement and inventory of DSX-1, DSX-3 and Optical

cross connect shelves.

16. Recorded any equipment changes on supplied drawings

indicating equipment type, location

8/96-10/97 BUTLER/NOKIA Telecommunications-Contractor-

Cellular Equipment Installer/Technician

17. Compares site layout to drawings and records any

discrepancies. Check shipment of materials for shortages

or damage.

18. Installs PCS base station in accordance with site diagram

and NOKIA installation procedures.

19. Check voltages using a multi-meter. Inputs operating

software and completes testing using a laptop, wattmeter,

and frequency counter.

20. Records results in site folder

04/91-05/96 U.S. ARMY-Transmissions Systems Supervisor

21. Supervised and trained 2 subordinate team members in the

setup operation, maintenance of a truck

mounted, digital Line of Site Microwave Radio Terminal,

antenna system and generator.

22. Prepared work schedules and maintained training records.

23. Conducted monthly performance counseling.

24. Updated and maintained results of equipment operation and

maintenance logs.

25. Insured sufficient spare parts and supplies are on hand.

26. Maintained 100% accountability of assigned equipment.

Contact this candidate