Sales Customer Service

Michael Angelo

** ****** **** *****●Voorheesville, NY 12186●*******@*****.**.***●518-***-****

Financial Professional

“Career Distinguished by Consistent Professionalism, Leadership, and Quality.”

Highly motivated and skilled professional seeks career within an innovative, professional organization that welcomes

commitment, initiative and experience . Self Motivated. Driven to achieve superior project results. Seeking fast-

paced environment to utilize team leadership, time management and goal reaching skills.

AREAS OF EXPERTISE

Finance NYS Banking Registered Team Leadership

Account Reconciliation Privacy Policies Operations Management

Accounts Receivable Sales and Marketing Management

Reconciling Contracts Budget Cost Analysis Document Compliance

PROFILE

Superb Written and Oral Communication Skills Combined with Outstanding Skills Directing the Team

Strong Organizational Skills with Ability to Successfully Multi-task

Solid Background of Achievement in Customer Relations

Attention to Quality and Detail

Advanced computer program knowledge including Excel, Calyx, Encompass, Quickbooks, Microsoft

Constant awareness of Financial Compliance Requirements

Excellent Leadership, Supervisory and Interpersonal skills

Extensive hands on Banking and Finance Training and Experience

C A R E E R PAT H

Citizens Bank- Business Banking Officer March 2009-Present

Division of Royal Bank of Scotland

Major Functions: To originate loans for business owners up to 5M: business lines of credit,

business loans, merchant services, foreign exchange, business credit cards, and services to make

their business run more efficiently. I maintain 5 branches and bring in new business through self-

generated referrals.

Specifics Include:

Bank Officer Status- Branch Liaison for 5 branches

Branch Trainer

Marketing and Sales

Proposals

Financial Report Analysis Analyzing expenditures and cost savings

Financial Advising

Prospective Business Analysis

MEM Financial Solutions Vice President

2000-2009

Major Functions: Supervise, budget, and analyze to ensure profit and reputation goals were met.

Specifics Include:

Create schedule for multiple offices employing over 25 employees

Receive and disburse wired bank funds

Prepare and execute financial documents

Conduct audit preparation

Budgeting and financial reports analysis

Relaying quality control information to appropriate management

Examine and prepare weekly financial reports for team managers

M ichael Angelo Page Two

Establish office procedures to streamline process

Tracking accounts receivable and billing

Ensure bank compliance, uphold federal banking law, witness legal document execution

Reconcile accounts for payment

Prepare title orders

Creative on-site problem solving

Finance Manager Citimortgage 1999- 2000

Major Functions: Manage files from intake to settlement

Specifics include:

Federal and local banking law compliance, multiple state procedures

Quality assurance, stellar customer service

Multi- level communication, status reports, attaining goals as a team

Senior Mortgage Manager First New York Mortgage Brokers

1997-1998

Major Functions: Manage Sales and Processing Departments

Specifics include:

Obtain new product

Sales and Sales team management

Preparing files for audit

Reviewing entire client file to ensure consistent outcome

Remaining current on financial policies

Training employees on bank law, office policy and updated procedures and providing employee reviews for

upper level management

PROFESSIONAL DEVELOPMENT/TRAINING

Loan Originator, NYS Dept, August 2008

NY State Insurance Department (Life, Accident and Health License), June 2008

Florida State Banking Department, Loan Originator, September 2005 (License #553493)

State University of New York at Albany, BA received 1996

Hudson Valley Community College, Troy, NY, AA received 1994

EX C E P T IO N A L R E FE R E N C E S AVAI L A B L E U P O N R E Q U ES T

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