Customer Service Administrative Assistant

Antigone' Nakia Covert

**** ********** **** ***-

***-****

Nashville, TN 37217 615-***-****

*************@*****.***

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Objective:

To provide good communication, thinking skills and to always

give genuine

customer service.

Education:

Kaplan Career Institute Nashville, TN

05/2008-08/2008

. Medical Billing and Coding Program

Antioch High School Antioch, TN 08/1999-

05/2003

. Diploma

Qualifications:

. Experience with Microsoft Office Tools and Internet

. Experienced with faxing, copying, and filing

. Positive telephone skills

. Possess strong analytical skills and performs tasks in given

time

. Strong attention to detail

. Positive attitude, motivated and organized

. Excellent customer services skills

. Ten-Key

Work Experience:

04/2010-Current OfficeTeam Temps Nashville, TN

. Administrative Assistant/Front Desk

Duties includes: Data Entry, handling incoming/outgoing mail,

answering phone calls, greeting, emailing, faxing, printing and

assisting office superintendents in performing daily tasks.

12/2008-02/2009 CVS Caremark (Aerotek) Nashville,

TN

. Customer Service Representative

Duties included: Submitting refills for customer prescriptions,

check order status, taking credit card payments

and explaining their health insurance.

11/2005-01/2008 Asurion Insurance Services

Nashville, TN

. Enrollments Representative

Duties included: assisting customers enrolling into cell phone

insurance and providing information of what the insurance

covers and costs.

. Verifications Representative

Duties included: handling customers documentation received by

fax and mail and contacting customers for follow-

up.

. Claims Representative

Duties included: assisting customers with filing their cell

phone insurance claims, shipping and credit card

payments.

07/2005-10/2005 Dell Computers

Lebanon,TN

. Material Handler

Duties included: material handler, packing and shipping

References:

Available upon request

Contact this candidate