Manager Maintenance
Resume:
Sjjg****@comcast.
Arvada, CO net
80003
Jerome Gummin
Objective A full time professional opportunity that acquired
skills in administration and implementation can be
utilized and developed with Nortel, Nice, Cisco,
Polycom and other IT technologies.
Experience 1997- 2010 First Bank Data Corp Lakewood, CO
Voice/Data Systems Analyst
Analyzed and implemented company-wide Voice over IP
conversion to Cisco Call Manager and Cisco Unity
voice mail for over 2000 end users.
Maintained and administered Nortel CS1000 PBX with
over 2000 end users and a 75 seat Call Center.
Installed and administered Nortel Call Center
Manager 6 including scripting for two call centers.
Implemented and administered NICE Perform 3 call
recording to include user configuration, scheduling
and access.
Administered and managed Polycom video network
using MGC-25 and RMX-2000 video bridges.
1992-1997 First Bank Data Corp Lakewood, CO
Network Monitor
Monitored and administered data network of over 170
ATM's in a NOC/Help Desk environment and escalated
support requests to the appropriate responsible
entities.
Generated reports on the availability of the ATM
network.
1976-1986 United States Army Ft. Meade, MD
Russian Linguist
Augsburg, Germany
Ft. Riley, KS
Education 1997-2004 Global Knowledge
La Palma, CA
Nortel Option 11 Installation, Maintenance and
Data Base
Nortel Contact Center Manager 6 Administration
Nortel Symposium 4.0 Installation and Maintenance
Nortel Symposium 4.0 Scripting 1
Nortel Meridian 1 Maintenance - Large Systems
2004 Cisco Systems
Denver, CO
? Interconnecting Cisco Network Devices
2005 Polycom
Westminster, CO
? MGC25-100 Administration
1987-1991 Metro State College Denver, CO
B.A., Political Science
References Available Upon Request
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