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Engineer Customer Service

Location:
Tampa, FL, 33607
Posted:
October 20, 2010

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Resume:

TRAVIS QUARLES

**** *. ****** ****., **** #****, Tampa, FL 33607

abiuuj@r.postjobfree.com

SUMMARY

Driven technical professional with demonstrated success in network

engineering, data center operations, project management, and vendor

relations. Proven ability to effectively plan, coordinate, and meet

deadlines of multiple projects. Customer focused team player committed to

achieving a common goal. Clearance Level: Top Secret/SCI

Network Architecture Security Customer Service

Administration

Design Solutions Resource Management Relationship Building

Configuration & Strategic Planning Requirements Gathering

Implementation

INDUSTRY CERTIFICATIONS

MCSE 2003 - Microsoft Certified CHFI - Computer Hacking Forensic

Systems Engineer Investigator

Microsoft SharePoint 2007 - ITIL v3 - Foundation

Configuration

CCNA Voice - Cisco Certified CFOT - Certified Fiber Optic

Network Associate Technician

CCNA Security - Cisco Certified

Network Associate

Network +, Security+

CEH - Certified Ethical Hacker

PROFESSIONAL EXPERIENCE

L-3 Communications C2S2 - Tampa, FL

November 2008 to PRESENT

NETWORK ENGINEER

Assist the Department of Defense with network infrastructure projects for

a prime contractor who is a major provider of homeland defense products

and services.

. Responsible for planning, designing, evaluating, and upgrading

network infrastructure.

. Configure systems to customer environments. Provide technical

support and occasional network administration duties.

. Assist customer with installing and configuring Layer 2 switches and

Layer 3 routers for a data center in the Middle East.

. Implement baseline level security by applying DoD STIGS to network

equipment.

. Perform regular IA vulnerability scans using Retina and DISA Gold

Disk.

. Additional responsibilities also include identifying requirements,

producing deliverables, updating WBS, addressing needs and

expectations of stakeholders, and balancing project constraints such

as scope, schedule, cost, quality and resources.

RICOH-IKON Office Solutions - Norcross, GA

March 2004 to November 2008

SR IS SPECIALIST/PROJECT LEAD

Provide technical and management leadership critical to peak functioning

of mission-critical systems for this global industry leader in document

efficiency.

. Provided level III support to more than 1000 employees using Windows

XP, Exchange, Oracle, NICE, Avaya CMS, and ADS in a call center and

sales environment.

. Installed, configured, and resolved issues pertaining to Windows

2000/2003 servers, XP/Vista/Linux workstations, Cisco routers and

switches.

. Familiarized the project team with the customer's expectations,

specifications, target goals, and quality standards.

. Ensured project tasks satisfied project requirements, cost, and

schedule. Monitored overall progress of team performance.

. The team received praiseworthy feedback from end-users impressed by

the rapid improvement in the quality of knowledge, service delivery,

and response time.

Fluor Corporation - Greenville, SC

October 2003 to March 2004

LAN ADMINISTRATOR (CONTRACTOR)

Key team member of a $3M hardware/software implementation for this

worldwide leader in construction engineering.

. Technical lead for a 12 person team that was accountable for imaging,

testing, troubleshooting over 2,000 Dell workstations, servers and

laptops for deployment throughout the United States.

. Helped implement Active Directory into a Windows environment from

Novell which increased company efficiency.

. Routinely achieved project objectives for the network infrastructure.

. Built and managed successful relationships with management to ensure

all business needs were met.

Windstream - Greenville, SC

April 2003 to October 2003

PROVISION ENGINEER (CONTRACTOR)

Delivered quality network and customer support for this telecommunications

provider covering 16 states in the Midwestern and Southeastern U.S.

. Groomed and migrated leased, switched, and private T1 lines from Cisco

routers to CSU/DSU via Frame Relay and end to end provisioning for DS1

and DS3 links.

. Provided complex capacity planning and analysis for customer network

designs.

. Evaluated client's business model to develop cost effective solutions

for efficiency and productivity.

. Routinely met or exceeded accuracy and production requirements for

customer circuit designs.

Jacobs Engineering Group - Greenville, SC

January 1999 to March 2002

DESKTOP/TELEPHONY SUPPORT TECHNICIAN

Provided workstation and telephony support to 1,100 employees for one the

largest and most diverse providers of professional technical services.

. Supported hardware/software installations, maintenance, upgrades,

telephone moves, and user account administration in a fast paced

Windows 95/98/2000 environment.

. Reduced helpdesk calls by 60% by implementing end-user training

classes and a knowledge database.

EDUCATION

FLORIDA INSTITUTE OF TECHNOLOGY, MELBOURNE, FL

B.A. BUSINESS ADMINISTRATION/COMPUTER INFORMATON SYSTEMS; expected

December 2011

PROFESSIONAL

DEVELOPMENT

CISSP Training Course: Global Knowledge

June 2010

PMP Training Course: Project Management Institute

August 2010

SYSTEMS KNOWLEDGE

Hardware: DELL Power Edge Servers, Dell/Lenovo workstations, TACLANES,

Cisco 3800 routers, Cisco 3750/6509 Catalyst switches, Cisco IPS 4270,

Cisco ASA 5520/5580.

Software: Windows Vista/2003-2008 Server, Remedy, Linux, Oracle 11i, SAP

4.6, Visio/Project/Office 2003/2007, SQL 2005

Networking: ATM, BGP, DNS, DHCP, DSL, Ethernet, Fiber Optic, EIGRP, IPSEC,

IPX/SPX, OSPF, T-1, VLAN, VoIP, VPN, WEP, 802.1x

Security Tools: eEye Retina, DISA Gold Disk, Nessus

REFERENCES

Available upon request.



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