Customer Service Office
Resume:
Jenelle Latrice Sigillo
**** **** ***** **. ? Lewis Center, Oh 43035 ? Landline
phone: 614-***-**** *********@*******.***
Experience
Office Associate
Oversees the daily operation of the Copy Center to ensure efficient
service for all customers. Coordinates details with departments,
students and other customers to create and produce packets,
syllabi, brochures, and pamphlets. Ensures copied materials meet
the requirements of all applicable copyright laws. Contacts
publishers to determine royalty costs and obtains approval from
copyright owners to print materials. Reviews copy requests to
determine most effective method of reproduction and makes job
assignments according to equipment and employee availability.
Maintains oversight of job status in process, completion and
delivery dates, and coordinates schedules between copy centers and
campus departments. Assists staff with duplicating and printing
projects when needed. Processes incoming and outgoing mail, and
maintains related documentation. Unloads boxes from trucks and
delivers to proper location. Maintains certified, priority and
express mail documentation. Operates standard office services
machines, tools and equipment. Prepares requisitions and tracks
mail accounts. Picks-up, delivers and transports mail, supplies and
printed materials to appropriate departments and post office.
Creates duplications, binds books, stocks shelves and performs
other duplication functions
? Selected to train and guide new officers.
? Elevated standards of quality by establishing planned activities
Office Associate/Management
2000-2006 The Integrative Group
In charge of all records, documents, and funds for personnel of
over 100. Identifying shortages and ensuring that all items issued
and distributed in a timely manner. Prepared and maintained
organizational supply records and ordering forms, tracking
information ranging from office equipment to sensitive items.
Performed weekly and monthly physical inventories and supplies in
stock and sensitive items, maintaining 100% accountability at all
times. Generated reports upon request of higher management.
Recognized for exceptional job performance. Supervision-Accountable
for $5.2 million worth of equipment.
Supervised request, receipts, storage, issues, accountability and
preservation of expendable supplies and equipment. Managed all
assigned personnel, provided training and counseling, ensure
adequate quantities of repair parts, supplies and technical
publications were available. Cross- trained personnel in job
duties, resulting in reduced supervision requirements and a savings
of overtime hours.
? Elevated standards of quality by establishing planned activities.
? Coordinated one-week training program for 40 export coordinators.
? Developed and implemented an automated journal entry system using
Excel.
? Selected to train and guide new officers.
? Maintained a high level of consumer satisfaction.
STORE MANAGEMENT
2006-2008 GNC
Managing the daily operations of the office by administering
excellent customer service, billing, claims adjusting, packaging
items, spread sheets, end of day reports, shipping, inventory,
ordering supplies, data entry, working with other superiors,
enforcing store codes and policies.
? Achieved a contract persistency rating of 99%.
? Maintained a high level of consumer satisfaction.
? Elevated standards of quality by establishing planned activities.
Computer Skills
MS Office (Highly proficient).
PageMaker (Highly proficient).
Photoshop (Highly proficient).
Education
2007 to Present Computer Information Tech
Columbus State Community College, Columbus, Ohio
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