Customer Service Sales

Jennifer L Pastor

**** ****** **** ******, ** ***46 * 315-***-**** * *********@*******.***

Objective

I am a career oriented individual who is looking to further my knowledge

and skills in my career development.

Skills Summary

. Multi Phone Line Operation * Proficient in Microsoft

applications

. Ability to run Scheduling/Appointments *

Ability to type 70+ wpm using Microsoft Word

. Customer Service * Marketing and Sales

. Filing and Date Entry * Report

preparation and presentation

Education

Dental Assisting School of Syracuse Dental Assisting

2010

. In depth study of tooth structures and procedures in the dental office

. Weekly clinical experience in impressions, procedure assisting, x-

rays, charting, and chemicals/materials used in the dental office

. CPR and First Aid Certified through the America Heart Association

Oswego State University Public Relations

2001-2005

. Maintained a 3.7 GPA while highly involved in school and community

activities

. Member of the Public Relations Student Society of America

Employment History

Time Warner Cable Retention Specialist 2008-2009

. Handled irate customer calls regarding their cable packages

. Scheduled service and installation appointments

. Worked with other members of the Retention department to come up with

campaigns for new and existing customers

. Organized detailed customer information using Microsoft Excel

CPS/ The Bank of NY Mellon Securities Processing 2007-2007

. Updated and maintained stock and bondholder information

. Created spreadsheets using Microsoft Excel containing confidential

banking information

. Data Entry

Partners Trust Bank Mortgage Loan Closer 2006-2007

. Created legal mortgage loan closing documents for law offices

. Researched and produced daily mortgage loan lock-in rates

. Scheduled mortgage loan closing meetings between bank, law offices,

and borrowers

References

Available upon request

Contact this candidate