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Customer Service Specialist

Location:
7739, United States
Posted:
May 27, 2010

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JOAN NAIMAN

*** ******** ****

LITTLE SILVER, N.J. 07739

(H) 732-***-**** abiusx@r.postjobfree.com

732-***-****

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SUMMARY

Financial Operations Specialist with extensive industry experience.

Demonstrated expertise includes a full array of operational functions over

multiple "Fixed Income" products, Trading Desk support, Finance,

reconciliation, system trouble shooting and Customer Service.

PROFESSIONAL EXPERIENCE

MERRILL LYNCH & CO.

1982-2009

Merrill Lynch Auction Market Operations Specialist/Trading Assistant

2007-2009

NYC, New York

Performed all daily operational functions: reconciliation, inventory

control, general ledgers, trade processing and settlement. Proficiency in

Main Frame and Street systems.

* Commended for resolving customer position breaks in VARS trading system

from over 2,500 to approximately 150 product standard. Drastically

reducing risks and costs incurred of selling short.

* Successfully claimed thousands of outstanding Bidding rights, aged and

current. Recovering due issuer commissions which are paid to Bid Right

holder.

* Turned fail ratio of 99.9% to 99.9% settled for Broker to Broker Equity

trades, by implementing new procedures and reestablishing street

contacts.

* Consistently scored 4.86 out of a scale of 5 on customer-peer surveys.

Merrill Lynch Government Securities/Money Market Customer Service

2003-2007

NYC, New York

Furnished Global Branch offices, Trading and third parties problem

resolution in a fast paced, cash driven environment. Collaborated with

programmers on system design and integrity. Provided accurate data and

documentation for audits, internal and external.

* Responded and resolved average of 30 emails or phone calls daily within

moments of receipt, contributing to customer satisfaction.

* Opened and maintained customer accounts in order to ensure accurate

customer data for tax reporting and delivery of pertinent materials.

* Obtained from mainframe systems and DTC or reproduced in Word customer

requested documents.

* Reduced returned mailings by 85%, by obtaining and updating proper

customer information enabling delivery of mandatory GSI trade

confirmations.

* Recognized as major contributor in the design and integrity of GSI and

Money Market main frame systems and Bloomberg. Identified and remedied

breakdowns in calculations and other glitches aiding settlement on timely

basis and avoiding additional costs.

JOAN NAIMAN

145 PINCKNEY ROAD

LITTLE SILVER, N.J. 07739

(H) 732-***-**** abiusx@r.postjobfree.com 732-***- ****

____________________________________________________________________________

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Merrill Lynch Finance-Repo Specialist

1998-2003

Jersey City, New Jersey

Support of Corporate Treasury division with daily funding requirements and

finalization needs. Coordination and maintenance of external and internal

loans, Repo and Tri Party contracts for Debt Market instruments.

* Monitored multibillion dollar product trading activity. Provided desk

with accurate financing projections reducing the occurrence of incorrect

funding and additional costs.

* Allocated and monitored DTC delivery of Tri Party collateral and

compliance of customer issue rating and type requirements through

JPMChase system. Having the distinction of 100% Tri Party settlement

under my supervision.

* Accurately updated daily issue pricing changes, maintaining accurate

haircuts on Repo contracts limiting firm's exposure to possible lost.

* Adapted manual Recap to Excel then to mainframe. Reducing necessity of

calculators and expediting process.

* Recipient of several achievement awards.

Merrill Lynch 1982-1998

NYC, New York & Jersey City New Jersey

Government Securities Pair off Reconciliation Specialist

Debt Markets Production Claims Specialist

Cash Wire End of Day Bank Reconciliation Specialist

DTC Receive and Deliver Specialist

Money Markets Operations Specialist

General Ledger Reconciliation Clerk

Inventory Control Balancing Clerk

Data Entry-Trades Processing Clerk

EDUCATION

John Dewey High School

Brooklyn, New York

General Education Diploma



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